Senior Quality Assurance Officer

Job no: 0052793
Location: Parkville
Role type: Full-time; Continuing
Department/School: Student and Scholarly Services
Salary: UOM 6 – $92,749 – $100,397 p.a. plus 17% super

• Lead quality assurance initiatives in our global expansion.
• Be the force behind quality assurance in key offshore markets.
• $92,749 – $100,397p.a., 17% super, benefits, and a flexible hybrid work environment! 

About the Role
Join us as the Senior Quality Assurance Officer on our dynamic Future Students Planning and Operations team! Your pivotal role involves ensuring high quality and compliance as we expand into key offshore markets, a crucial step in our strategic mission to diversify our international student community.

Reporting to the Qualifications, Credentials, and Quality Assurance Manager, you’ll collaborate across the Future Students directorate to uphold internal and external standards, including the ESOS Act and National Code of Practice for Providers of Education and Training to Overseas Students. Dive into a fast-paced environment where you’ll actively contribute to enhancing business processes and practices, aligning them with both external obligations and University policy. Your impact will be felt as we strive for excellence in attracting future students.

Your responsibilities will include:

• Efficiently manage back-to-source document audits by extracting and analysing data from student systems, and compiling audit outcomes.
• Tracking application trends for compliance in key offshore markets.
• Facilitating compliance with internal and external obligations, including the ESOS Act and National Code, within Future Students.
• Assisting in creating guidelines, templates, and systems aligned with best practices to ensure efficient and effective compliance with obligations.

Who we are looking for
We’re looking for an experienced Quality Assurance Officer with strong computer skills, including proficiency in Microsoft applications, web navigation, and databases. You will draw on your leadership experience to guide teams, conduct training, and lead process reviews. Your excellent communication skills, both written and verbal, enable effective interaction with diverse stakeholders. If you excel at negotiating positive outcomes across cultural and social groups, we want to hear from you!

You will also have:

• Relevant tertiary qualification or equivalent experience and education/training.
• Proven experience in supporting compliance and quality assurance in a complex organisation.
• Outstanding organisational skills with a proven ability to manage multiple tasks simultaneously.
• Understanding of the Education Services for Overseas Students Act 2000, including the National Code of Practice for Providers of Education and Training to Overseas Students 2018.

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of
enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments to the recruitment process, please contact the email address listed at the bottom of the page.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience
• The responses against the Selection Criteria^ (found in the Position Description)

If you have any questions regarding the recruitment process, please feel free to contact the Professional Talent Acquisition Team via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application with this email address.  

Applications close: 28th January 2024 11:55 PM Australian Eastern Daylight Time (AEDT)

Position Description:  0052793 – Senior Quality Assurance Officer.pdf

Position Description