Quality Assurance Officer

Job no: 0060703
Location: Parkville
Role type: Full-time; Continuing
Department/School: Student and Scholarly Services 
Salary: UOM 5 – $79,961 – $91,844 p.a. plus 17% super

• Manage compliance and advance global student engagement strategies.
• Safeguard education standards.
• $79,961 – $91,844 p.a., 17% super, benefits, and a flexible hybrid work environment! 

About the Role
As a Quality Assurance Officer within the Future Students Planning and Operations team, you play a crucial role in ensuring compliance with international education regulations. Reporting to the Qualifications, Credentials, and Quality Assurance Manager, your focus spans key offshore markets, supporting the University’s strategic goal of diversifying the international student cohort.

Operating in a fast-paced environment, your responsibilities include improving business processes to align with external obligations like the ESOS Act and the National Code of Practice. Your role is pivotal in upholding quality standards and contributing to the University’s commitment to excellence in international student engagement.

Your responsibilities will include:

• Timely administration of back-to-source verifications.

• Providing accurate and timely advice in response to email and OneCRM queries regarding qualifications, compliance, and undergraduate advanced standing.

• Maintaining the undergraduate advanced standing/credit precedent details in the University’s credit database.

• Supporting the assessment and granting of undergraduate advanced standing applications and applying credit to study plans.

Who we are looking for
We’re seeking a Quality Assurance Officer who not only possesses remarkable administration skills, showcasing unparalleled attention to detail and accuracy, but also exudes exceptional organizational prowess. You’re a multitasker, with a proven track record of adeptly navigating and successfully managing multiple tasks concurrently. Communication is key in this role, and we’re in search of an individual with high-quality written and verbal skills. Beyond that, we value someone who has demonstrated their ability to communicate effectively with individuals spanning a broad spectrum of roles.

You will also have:

• A relevant tertiary qualification or an equivalent combination of relevant experience and education/training.

• Demonstrated experience in supporting compliance and quality assurance in a complex organisation.

• Understanding of the Education Services for Overseas Students Act 2000, including the National Code of Practice for Providers of Education and Training to Overseas Students 2018.

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services 
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments to the recruitment process, please contact the email address listed at the bottom of the page.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience
• The responses against the Selection Criteria^ (found in the Position Description)

If you have any questions regarding the recruitment process, please feel free to contact the Professional Talent Acquisition Team via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application with this email address.  

Position Description