Communications Operator

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Job Number: 
J0124-0120

Job Title: 
Communications Operator

Job Type: 
Continuing Full Time

Department: 
Patrol Services

Job Category: 
Campus Safety Services

Number of Positions: 
1

Date Posted (dd/mm/yyyy): 
15/01/2024

Closing Date (dd/mm/yyyy): 
25/01/2024

Salary (with Salary Rate): 
52,033.29 – 62,001.46/Year

Employee Group: 
Campus Safety Services – OPSEU 404

Salary Level: 
Campus Safety Services – Dispatcher

Hours Per Week: 
42

Date Position Available: 
10/01/2024

About Carleton University

Carleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation’s government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.

As one of the 2023 Top 100 Employers in Canada and one of the National Capital Region’s Top Employers for nine consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.

The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.

Duties and Responsibilities:

Under the general supervision of the Shift Manager, the Communications Operator is responsible for providing personal safety for members of the university community in a courteous, helpful and professional manner. This position functions as a first point of contact for the public and is responsible for receiving, dispatching and assisting in coordinating response to emergency and routine calls for service from the campus community. The Communications Operator monitors security systems and coordinates the response to alarms.

Qualifications:

The incumbent must possess the following qualifications:
• Excellent keyboarding and computer skills
• Solid command of the English language (both verbal and written), excellent listening, and effective communication skills
• Requires a working knowledge of the Criminal Code of Canada, provincial statutes, as well as the university policies
• Requires a working knowledge of radio and telephone operations and practice/procedure for control of concise radio communication respective to first response/emergency services application
• Able to extract pertinent information over the telephone, radio, and in face-to-face situation quickly and accurately in a wide range of emergency and routine situations
• Able to work under stress; handle multiple tasks and responsibilities
• Able to apply conflict resolution and negotiation techniques
• Able to apply administrative and organizational skills, with the ability to prioritize work to complete work within prescribed deadlines
• Demonstrate sensitivity toward the cultural diversity of the campus
• Must successfully pass a background investigation which includes criminal records check, psychological screening, credit check, reliability/reference check, employment history, and social media check
• An “oath of confidentiality” is required of the incumbent pursuant to Section 29(1) of the Municipal Freedom of Information and Protection of Privacy Act.

Education and Experience:

The above is normally acquired through the completion of:
• High School Diploma completion.
• Valid first aid certificate (Standard level) with CPR level C from a recognized provider.
• College diploma in 9-1-1 Emergency and Call Centre Communications or similar program (an asset).
• Prior call-center or volunteer distress center experience.
• Minimum 2 years’ experience in corporate/industrial security or law enforcement (an asset).

HR Note:

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

Health and Safety Requirements

This position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.

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