B

Family

Family

NOB

National Professional Officer

Reason

Regular > Regular Assignment

No

2024-03-04

January 28, 2024

Associate Registration and Identity Management Officer

Organizational Setting and Work Relationships
The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern (POC), thereby enabling actions to protect and to empower them. The Strategy invests in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The Data Transformation Strategy also includes UNHCR’s forward learning action plan on digital identity and the importance of strengthening a trusted and secure digital platform to facilitate protection and solutions, assistance delivery and the inclusion of POCs in State systems and their increased access to services.

The Associate Registration and Identity Management Officer (ARIMO) will function under the direct supervision of a Senior Registration or Protection staff in the Section, Bureau or Country Operation. The incumbent supports the management of UNHCR’s registration and identity management-related activities in the region/ country. S/he may receive functional guidance from the Data Service, Headquarters.

The incumbent assists in the implementation of identity management including registration/enrolment-related activities. S/he will support the operationalization of registration, identity management and digital identity strategies such as the inclusion of refugees and asylum-seekers into host States’ population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government’s civil registry. The incumbent will also ensure that identity management practices are actively leveraged to support all UNHCR activities, including identification of specific needs, targeting and delivery of assistance, support to protection intervention, fraud mitigation and response, data protection, case management and conduct of durable solution processes.

The incumbent will also support digital identity activities (standard setting, pilots, projects or programmes) with the aim of increasing the trust in the identity credentials of POCs to increase access to humanitarian assistance, protection, solutions and public and private sector services (including connectivity and financial services) while ensuring the appropriate protection of their privacy and personal data. The position will also contribute to ensuring that there is reliable data and analysis relating to POCs’ registration, identity management and digital identification at global, regional and country levels (as appropriate) including for strategy development and monitoring and evaluation.

The ARIMO supports field operations with alignment of registration, identity management, digital identity and case management standard operating procedures to global refugee registration and identity management system applications.

When posted to a country operation, the incumbent coordinates registration operations in the Field under the technical guidance of Registration and Digital Identity staff in Bureaux and the Global Data Service in order to promote regional and global consistency in registration, identity management and digital identity.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Assist in the implementation of registration, enrolment and digital identity strategies, for populations of concern in compliance with global and regional protection and inclusion objectives and priorities, ensuring that relevant standards are met, and appropriate methodologies and technologies are implemented.
– Provide technical support to staff on planned registration and digital identity management activities.
– Contribute to the development and dissemination of operational guidance, instructions and capacity-development initiatives, in accordance with policy and guidance disseminated by the Global Data Service in Headquarters.
– Design appropriate procedures and systems for assurance of quality registration data and conduct regular data quality and audit checks to monitor the accuracy of data collected, as well as a tool for identification and prevention of fraud.
– Provide post-deployment support and maintenance of the UNHCR refugee systems applications as required.
– Assist the country team to establish and strengthen internal digital identity, registration and identity management capacity and/or that of government counterparts to manage registration and maintain population data.
– Liaise with Digital Identity and Registration Section of the Global Data Service as necessary to facilitate registration and identity management activities in the region/ country.
– Advocate with and support government authorities to establish and strengthen fair and efficient registration and digital identification procedures and systems and that POCs’ identity documents or credentials are recognised for the purposes of accessing humanitarian, public and private sector services.
– Establish linkages with key partners to implement appropriate case and data management approaches for efficient, accountable and standardized targeting and delivery of assistance and other programming and protection needs.
– Support the operationalization and negotiation with government and UN partners related to interoperability of external digital identification systems with UNHCR refugee registration and identity management systems.
– Liaise and actively engage with government, humanitarian and development actors, and the private sector to promote the inclusion of refugees and asylum-seekers into host States’ population registers and digital identity systems and the registration of birth, marriages, deaths and other vital events of forcibly displaced persons in the host Government’s civil registry.
– Support the collection of reliable data and the availability of effective analysis relating to POCs’ registration, identity management and digital identification at global, regional and country levels (as appropriate) including for the purposes of strategy development and monitoring and evaluation.
– Monitor, document and report on registration and identity management activities at the regional/ country level, and report on the impact of support interventions to the management of operations.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
Law;
Development
Social Sciences;
Information Technology, with focus on Database Development, Data Management and Analysis;
Demography;
Geography;
Political Science;
Business Administration;
Humanities;
Statistics; or other relevant field.

Certificates and/or Licenses
Certification Programme International Protection (CP-IP)
HCR protection Learning Programme
Training on Emergency Registration
Operations Data Management Learning Program
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Understanding of the principles and concepts of international protection and UNHCR, including UNHCR’s registration and identity management guidance and the Policy and Guidance on the Protection of Personal Data of Persons of Concern.
Desirable
Technical expertise in registration, digital identity or biometric management systems. Experience with UNHCR’s PRIMES applications. Familiarity with planning, programming, strategic planning, project development, budgeting and resource mobilization. Understanding of civil registration, national identity management or digital identification systems (including population registries) and digital identity technical standards. Demonstrated knowledge of UNHCR and interagency policies, standards, programmes and operations. Experience of devising data collection and analysis. Experience working with partners, including host and donor Governments, humanitarian and development partners.

Functional Skills
DM-Data Management
RG-Civil Registration data collection/processing
PR-Individual Case Management
PR-Protection-related guidelines, standards and indicators
DM-Data collection methodologies
(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

The ideal candidate will have robust technological acumen, particularly in PowerBI, large language models including machine learning and AI, and R, MSSQL and Python programming skills. The desired candidate must also have experience in business analysis, the design of innovative solutions, and the development of quality assurance frameworks.

With several countries in the region, such as Ethiopia, Rwanda, Uganda, and Kenya, advancing in digital identity initiatives, the candidate should have been involved in digital inclusion processes and understand digital identity frameworks. Additionally, proven experience with the UNHCR’s interoperability platform, PING, is mandatory.

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit: https://wwwnc.cdc.gov/travel.

Nature of Position:

The UNHCR Regional Bureau for the Eastern Horn of Africa and the Great Lakes (EHAGL) is seeking an Associate Registration and Identity Management Officer with extensive and diverse experience. The desired candidate will have participated in refugee registration and verification activities in various contexts within the EHAGL region. The desired candidate should possess a comprehensive understanding of the region’s registration dynamics, coupled with experience in devising processes and drafting Standard Operational Procedures for registration and identity management.

Given the absence of an Operation Data Management role within the Regional Bureau’s Data, Identity Management and Analysis (DIMA) Section, this position will also entail a component of data management responsibilities. Applicants must have practical experience providing technical support for PRIMES applications, such as proGres, Rapp, BIMS, Access Management Portal, GDT, verify+, and Dataport. Additionally, the role demands a background in managing operation data, which includes creating analytical reports on registration data, developing proGres reports, and designing operational dashboards. The dynamic nature of the region requires continuous innovation to keep pace with evolving contexts.

Living and Working Conditions:

Despite the security concerns mentioned below, Nairobi is a good duty station for families. It has good medical facilities. Recreational facilities, schools and hotels are of international standards.
Sufficient housing is available, as well as good banking facilities, unlimited access to communication means, such as internet, telephone etc.
There is no malaria in Nairobi, but cholera, malaria and yellow fever occur in other parts of Kenya.

Security Considerations
Nairobi is in UN security level 6, but politically instigated demonstrations and riots may occur at any time.
General crime in Nairobi is high and like many other large cities. A high sense of vigilance and alertness is required.

Additional Qualifications

Skills

DM-Data collection methodologies, DM-Data Management, PR-Individual Case Management, PR-Protection-related guidelines, standards and indicators, RG-Civil Registration data collection/processing

Bachelor of Arts (BA): Information Technology, Bachelor of Arts (BA): International Relations, Bachelor of Arts (BA): Law, Bachelor of Arts (BA): Social Science

Certifications

Emergency Registration – Other, HCR Operational Data Management Learning Program – UNHCR, HCR Protection Learning Program – UNHCR, International Protection – Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Only shortlisted candidates will be contacted.
Shortlisted candidates will be required to sit for a written test. Oral interviews are mandatory.
Female candidates are encouraged to apply.

This position doesn’t require a functional clearance