Regional Auto Repair Vendor Manager

Job title:

Regional Auto Repair Vendor Manager

Company

TD Bank

Job description

Company Overview

Our Values
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars – physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they’ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Requirements

• Formal training/experience specific to Automobile Physical Damage
• Insurance experience / background an asset
• Formal training/experience specific to Automobile Physical Damage
• Possess a valid Driver’s License, maintained in good standing
• Effective and confident negotiation ability when dealing with Vendors
• Ability to communicate effectively, both verbally and in writing, with internal and external clients
• Maintain positive morale and demonstrate team spirit
• Understanding and knowledge of Master Services Agreements and Service Level Agreements
• Results oriented and possesses excellent analytical skills.
• Proficient in performance management soft skills.
• Familiar with lean processes (5s)
• Exceptional organizational and time management skills.
• Ability to function effectively in a fast-paced, multi-faceted environment.
• Ability to employ initiative and innovation to improve the effectiveness of the position.
• Mitchell Estimating System and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook and OneNote)
• Mitchell Estimating System and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook and OneNote)

Hours

35

Job Details

Manage overall Automobile relationship and performance for the TD Insurance Automobile Preferred partner network in the Calgary, including the responsibility of the vendor relationship and oversight of the TD Insurance Auto Centres.

Key Accountabilities include but may not be limited to the following:

• Manage vendor relationship to business’ goals and objectives, understanding and reconciling competing priorities and evolving business requirements
• Evaluate vendor performance and ensure the prompt and thorough resolution or escalation of performance issues, understanding/managing risks associated with customer facing/impacting vendors
• Develop and maintain effective relationships with internal TD partners and vendor(s) to ensure business priorities requirements are clearly understood and met, and objectives are aligned
• Understand contractual terms and conditions in order to effectively manage vendor agreement(s) and relationship(s)
• Ultimately responsible for delivery of effective vendor relationship; including service/product delivery, VM governance, performance management, and continuous improvement initiatives
• Participates and supports the implementation of projects and initiatives to maximize value from third-party spend in the context of enterprise goals and specific business objectives
• Participate in and/or may lead vendor management meetings with clearly defined roles, responsibilities and objectives to drive effective communication between the two parties
• Facilitate the mitigation of risk by implementing key controls and lead/participate in the resolution of

risk/compliance/ invoicing issues * Apply appropriate governance meeting structure and discipline, according to vendor segmentation category and VM Model (may include Enterprise VM activities and coordination)

• Develop understanding of technical/business aspects of vendor services, in order to identify synergies, seek continuous improvement opportunities and implement initiatives to drive savings, pursue efficiencies, and increase capacity
• Support the identification and development of process-improvement strategies to generate efficiencies and maintain oversight of vendor performance; including vendor performance management, reporting disciplines and remediation plans to address issues highlighted at the vendor level
• Ownership of vendor relationship of assigned vendor(s), including to seek continuous improvement opportunities and implement initiatives to drive savings, pursue efficiencies, and increase capacity
• Deliver performance results to the preferred vendors and ensuring appropriate business decisions are made with regards to vendor priority, performance improvement plans and / or supporting decisions to terminate relationships
• Assist with Strategic Sourcing to support strategies designed to standardize/centralize sourcing activity, reduce the cost of goods and services, reduce the supplier base, manage demand, or improve internal controls
• Monitoring the tracking of service credits &/or penalties against vendor performance in accordance with contract commitments; tracks actual spend against purchase and utilization forecasts to build and maintain a view of vendor utilization (penetration), as applicable
• Work with vendor and/or business partners, as appropriate, to validate and provide consolidated financial reporting to Business Leaders as required
• Conduct regular audit of vendor invoices/estimates and facilitate the resolution/escalation of invoice or credit-related issues in accordance with contract terms and conditions
• Manage expenses within the TDI expense policy

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Business Line

TD Insurance

Job Category – Primary

Insurance

Job Category(s)

Insurance

Job Family

Vendor Management

Time Type

Full Time

Employment Type

Regular

Pay Details

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Alberta-Calgary

Expected salary

Location

Calgary, AB

Job date

Sat, 06 Jan 2024 00:41:10 GMT

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