Fujitsu
Job title:
2nd Line Support Engineer (24×7- Secure Hosting)
Company
Fujitsu
Job description
Job Description:
We are looking for a 2nd Line Support Engineer to Support the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve:
- Incident Management: Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.
- Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
- Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA’s
- Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
- Change Management: Support and participate as required in all Change Management Activities
- Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.
Your experience
- Experience in supporting secure IT infrastructures
- Windows Server 2019
- AD Directory & Group Policy
- MS Certificate Services
- Experience in incident resolution and/or system management of secure IT infrastructures
- Understanding of basic Networking skills – Cisco/Juniper and Citrix SDX Load Balancers
- Good understanding of DNS/ DHCP protocols
- Basic knowledge of Microsoft Endpoint Configuration Manager (MECM)
- Good understanding of VMware ESXi and vCentre
- Understanding of SQL Server 2019
- Management of Anti-Virus management and reporting – McAfee EPO
Desirable experience
- SPARC/Solaris
- MS Exchange 2019
- MS Skype for business 2019
- Red Hat Enterprise Linux 7.x & 8.x
- NetApp AFF and FAS appliances
- NetApp SnapCenter
Please be aware that you will be joining the Defence Joint Service Centre (DJSC) which prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC’s offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.
Your benefits:
- 25 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
- Role dependent benefits: Private medical
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
#LifeatFujitsu
#DNS
#Defence
About the Team:
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best – this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu.
#LifeatFujitsu
Fujitsu employs over 7,000 people in the UK, who are passionate about delivering excellent service to our customers every day. Not only this, but our people live and breathe our global purpose to make the world more sustainable by building trust in society through innovation – that’s about seeing the value technology can create for customers today and in the future – and making it real.
Fujitsu has been a key player in the UK’s ICT landscape over the last five decades, and you might not realize it, but we provide the technology that underpins many of the services UK citizens and consumers use every day.
Whether it’s banks, retailers, manufacturers, energy companies or the government, we’re proud to deliver the behind-the-scenes technology that you use every day; keeping many of the critical systems going that help people manage their finances, shop in-store or online, consume energy or use government services.
Expected salary
Location
Bracknell, Berkshire
Job date
Wed, 17 Jan 2024 03:59:06 GMT
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