Nordia
Job title:
Travail de la maison – Service à la clientèle – équipe Postes Canada
Company
Nordia
Job description
Aperçu:
Are you looking for a career that will allow you to work from home and put forward your customer service skills? Are you known for your friendly personality and your desire to help others? If so, you’ll find a golden opportunity among Montreal’s Canada Post team!
What Nordia offers:
- Hourly wage of $18.30 after training (includes a premium of $3.05 on worked hours);
- Premiums for bilingualism (when applicable) and weekend hours;
- Fully-paid training and coaching program;
- A wide range of social benefits after six months of service.
- Hours of Operation:
- Monday to Friday 7:00am till 11:00pm EST
- Saturday and Sunday 9:00am till 9:00pm EST
- Ability to work from home (an asset);
Eligibility Criteria:
- Must reside within the hiring location;
- Must have a minimum of 25 MBPS high speed internet;
- Must have a dedicated space and not be disturbed during your shift.
Responsabilités:
What your day will look like:
- As a Customer Service Representative, you will provide support to assist and respond to Canada Post customers’ various requests such as their delivery status, redirected mail, rates, and general inquiries. This is a non-sales position that focuses solely on customer service. Add to this the opportunity to work from the comfort of your own home – what could be better?
- Finally, possessing a flexible schedule and the capacity to adapt to variable shifts is essential – we must be available to our customers when they need us (during the day, evening or weekends). That’s what excellent customer service is about!
Qualifications:
You are bilingual: you must speak fluent English and French to interact with French and English-speaking customers in Canada. Answering customers in English will be required between 30 and 60% of the time; * Ability to perform various tasks simultaneously in a computerized environment;
- Excellent attention to detail and a genuine desire to help others – customer service and solving problems are your strengths!
- Be available full-time during the training period.
Training start date: February 26th
Why Nordia?
People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2023, for the tenth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada’s Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022 and 2023.
Want to learn more about our career opportunities and what makes Nordia the best place to work? to find out!
#UP
Expected salary
$18.3 per hour
Location
Canada
Job date
Wed, 17 Jan 2024 08:37:11 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.