Staffline
Job title:
Service Co-ordinator
Company
Staffline
Job description
Our client, a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables are currently seeking to recruit a Service Co-ordinator to join their team in Belfast.
The position is full-time temporary ongoing, there may be a possibility of a permanent role in the future for the right candidate.
Salary is 25k per year plus company benefits.
Hours of work is Monday – Friday 0900-1700 (Office Based).
Job summary:
The successful Service Co-Ordinator will be responsible for planning and the co-ordination of the engineering staff, their jobs, and tasks. Liaising professionally with customers to ensure that the Service Department provides an exceptional level of service.
Job responsibilities:
- Receive & log fault calls from various customers
- Allocation of engineers to ensure the fault is resolved quickly and efficiently, exceeding customer satisfaction.
- Ensure each contract has appropriate Services, schedule dates & allocation of engineers.
- Arrange installation of new equipment with customer
- Allocate engineer ensuring all work & paperwork completed on time
- Maintain Master Record and Installation and test records in conjunction with the Service Administrator.
- Receive engineer’s service reports on a weekly basis
- Reconcile service report with call logged on the System
- Quotations to be sent to customers for chargeable calls or parts.
- Answer all customer queries in a timely manner
- Management of internal and external repairs returned to suppliers.
- Management of the allocation of the test/calibration equipment.
- Keeping customers informed at all times regarding service calls.
- Keeping customers up to date on the status of repairs.
- Maintain validation book
- Invoice customer using correct customer accounts with valid customer order number on Enterprise Client, Sage package
Skills required:
- Customer service: 1 year (preferred)
- Previous experience in a similar position would be advantageous
- Excellent communication and organisational skills
- The ability to multitask & work well under pressure
- Very strong IT skills
- The ability to build relationships with engineers and customers
- Very strong customer focus
- Attention to detail
If you are interested in this great opportunity then please either send your CV via the link provided or directly to
#INDBELFST23
Expected salary
£25000 per year
Location
Belfast
Job date
Thu, 18 Jan 2024 08:59:28 GMT
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