Communications and Donor Relations Assistant

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Description

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• Under supervision of her/ his direct supervisor, the Communications and Donor Relations Assistant’s responsibilities will include:
• Brand Awareness and Public Engagement
• Assist PSP Associate in content creation and deployment for brand awareness and public engagement initiatives
• Assist in answering donor queries forwarded to the donor care inbox from all social media platforms in a timely and responsive manner; field messages and donor concerns for immediate action
• Assist PSP Associate in public engagement through campaigns, tapping of new engagements and partnerships with traditional and non-traditional media and organisations

• Support in the creation and maintenance of campaign pages for existing donors, in accordance to HQ requirements.
• Support PSP Associate in implementing a robust, responsive, and agile donor development communications plan and fundraising activities, such as newsletter and special appeals, through a variety of media including direct mail, telemarketing, email and mobile.
• Assist in the optimization of email marketing to donors through timely reporting, analytics, and database clean-ups as necessary.
• Assist in the production and mailing of printed communications to existing donors in a timely manner, including preparation of mailing list, monitoring KPIs, and coordination with suppliers.
• Assist in donor care and in-house telemarketing exercises as necessary.
• Perform other tasks as necessary

• Support the PSP unit in implementing communications and fundraising strategies for 2023 through creative content development – cognizant of new and upcoming market trends, innovations, platforms, and media to reach existing and potential supporters;
• Support the PSP Associate in producing innovative content to keep donor journeys relevant and updated, and in ensuring that these journeys implemented across multiple channels in a timely manner
• Support the PSP Associate in the development, packaging, and sharing of donor stories and testimonials, to build further supporter engagement and long-term value
• Support the PSP Associate in producing creative content to acquire and retain financial and non-financial supporters of UNHCR Philippines;
• Support the PSP Associate in producing content for supporter engagement during the course of UNHCR Philippines’ campaigns;
• Support the PSP Associate in producing creative content for social media and the UNHCR Philippines website;
• Ensure that all content production and development adheres to UNHCR Brand Guidelines;

• Level of responsibilities required (mark as appropriate) for individual contractors and fellows:  Entry Level Support

• A Bachelor’s degree from in any of these programmes: Marketing Communications, Communication Arts, Advertising or other related fields; with proven academic or extra-curricular background in communications
• Minimum 1 year of proven professional and/or voluntary work experience with communications for High School Diploma and 0 year for Bachelor’s degree; familiarity and experience with international humanitarian organisations is desired

• Be a strong communicator with advanced written and verbal fluency in English and Filipino;
• Have strong organizing and project management skills
• Have the ability to quickly understand instructions, asks for clarification when needed, adapt and work independently to produce results on time
• Have the ability to manage a complex and diverse workload and to work on tight deadlines
• Articulate, at ease with persons of different cultural and educational backgrounds
• Experience in social media content and community management is essential
• Be proficient in standard MS Office applications (Outlook, Word, Excel, PowerPoint).
• Be proficient in video editing and video content production; Experience in Adobe PremierePro, Adobe After Effects, or other video editing software is essential;
• Have graphic design and document formatting skills; Experience in using Adobe Photoshop,Adobe Illustrator, Adobe InDesign, Canva, or other similar design software is essential
• Experience in photography and videography are desirable
• Experience in HTML, CMS, website management, and email marketing are desirable.
• Knowledge of refugee issues and of UNHCR is an asset

• The final product (e.g. survey completed, data collected, workshop conducted, researchdocuments produced specify):

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