Test Administrator

Dept Number/Name: 0-0190-000 / Testing Services 
College Division: Executive Services / University Community Partnerships
Salary Plan: Staff
          
Job Code/Title: 4393 / Test Administrator
Hiring Salary/Salary Range: $31,320 – $38,000
Position Number: 00024364

ORGANIZATIONAL SUMMARY:

USF Testing Services is an auxiliary unit within Executive Services. It supports the university’s strategic efforts to ensure student success and program innovation by administering entrance and placement exams, certification and licensure exams, distance learning exams and pre-employment exams for numerous agencies, businesses and institutions. Testing Services accommodates USF and non-USF customers, and delivers more than 1,000 exams per month. Students and professionals alike may take advantage of Testing Services’ portfolio of exams.
POSITION SUMMARY:
The Test Administrator will coordinate/administer exams from the USF Testing Services exam portfolio in accordance with policies and procedures established by exam agencies, while providing a superior customer service environment. This role will maintain and ensure the security of all testing materials in accordance with established security protocols. This position will also maintain certification(s) necessary to administer exams within the USF Testing Services exam portfolio and engage in marketing/advertising/promotional initiatives for the unit.
RESPONSIBILITIES:
EXAM ADMINISTRATION PREPARATION: Answer general phone/email/in-person inquiries. Coordinate/perform scheduling and payment functions. Prepare all aspects of the physical testing environment including computers, admin stations, video screens and materials needed in testing labs.  Initiate start of business on administration stations.  Troubleshoot the labs and contact the proper IT personnel to rectify the issue(s) as needed.  Ensure there is an adequate supply of test materials available.
EXAM ADMINISTRATION: Administer and Proctor Computer & Paper Based entrance/placement, certification/licensure, distance learning, and pre-employment exams. Complete ID check-in process and give test instructions. Escort each examinee to assigned testing station, ensure proper test launching and respond to examinee’s operational questions. Monitor testing lab environment to ensure appropriate testing security and procedures are followed. Implement new testing policies and procedures as required. Accommodate candidates with Special Needs. Handle and report testing irregularities. Provide score reports and ensure proper check out. Receive, log, file, and return test materials. Perform close of business procedures.
MAINTENANCE/UPGRADE: Install CBT (Computer Based Test) technology for exam delivery with assistance from IT support personnel, to include problem resolution, operating procedures/protocols, computer hardware, computer software, power distribution, network wiring, security equipment and other necessary materials for exam delivery.
MARKETING/PROMOTION/OTHER: Identify potential marketing, advertising, and promotional opportunities, both within and outside the university. Work with marketing team to develop materials and attend promotional events. Research new testing companies for potential examinations. Answer general phone/email/in-person inquiries.
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a high school diploma or equivalent, and three years of experience in an office or administrative support position. College or other relevant post-secondary coursework may substitute for the experience requirement on a year for year basis.
PREFERRED:
College degree as required by some exam agencies. Customer service experience within a university setting. Current test administration certification from College Board-CLEP, ETS, and Pearson VUE.
SPECIAL SKILLS/TRAINING:
Excellent organizational, communication and computer skills; strong attention to details; reliable work habits; utmost professionalism. Ability to work as a team, to multi-task, and to prioritize.

Information for Applicants 

This position is subject to a Level 1 criminal background check.

Job Opening Number: 36059

Posting Date:  1/18/2024

Posting End Date: 02/01/2024

How to Claim Veteran’s Preference: 

This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295.

Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination. 

Supporting documentation, in addition to the DD214, may be required based on eligibility criteria.  If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.

For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

How To Apply 

Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email [email protected] .

Equal Employment Opportunity 

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University’s Title IX Coordinator.

USF’s Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location 

Campus map and location overview: USF – Tampa Campus

About USF 

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report’s national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state’s 12 public universities. USF is a member of the American Athletic Conference.

Working at USF 

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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