Information Communications Technology Associate

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Description

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• Install and maintain ICT hardware equipment and software application. Support technical operation of office-wide computer applications. Provide hardware/software technical support and assistance to all end users. Identify problems and perform maintenance o servers, desktops, printers, scanners, external portable disks, flash drives, power supplies and other computer equipment.
• Install and maintain the office data and telephone voice network. This involves administering user access to the network, network security, remote access via Citrix, wireless Internet access and troubleshooting hardware or software problems experienced on the network, firewall, QoS, router communications, fax and telephone voice systems. Maintain system log files or logbooks.
• Install, maintain and administer emergency and security telecommunications including electrical power sources as part of the overall UNICEF emergency response. This involves installation and programming of BGAN satellite terminals, satellite phones, VHF/HF radio systems (base, mobile in vehicles, handled units), emergency power sources, and VSAT satellite terminal when required.
• Assist in the assessment of emergency telecommunications in the affected areas and from responding humanitarian actors on the ground. Assist UNICEF staff in the effective use of emergency/security telecommunications equipment and provide user orientation. Coordinate with and provide technical support to the IASC emergency telecommunications cluster when required.
• Maintain critical facilities in the server area and secure structured network cabling systems. This also involves regular maintenance and tests of electrical power sources (on-site generator and solar power panel), emergency lighting, ventilation and air-conditioning.
• Update and conduct tests of business continuity or disaster recovery procedures in case of fail- over or recovery scenarios of critical IT and telecommunications systems. Conduct regular radio check for all staff and telecomm tree exercise.
• Create systems documentation including sysadmin and user procedures. Maintain inventory of all hardware/network/telecom equipment and software. Administer IT archives, software disks, manuals, documentation, back-up tapes and IT consumable supplies within the Zone Office.
• Liaise with local suppliers on repair and maintenance of computer hardware/network/telecom equipment. Ensure repaired hardware and software are checked and returned properly. Assist in maintaining contact with service contractor and keep track on follow-up action or progress of services.

• Completion of Secondary education supplemented with formal training (at university level) in Computer Science, Business Administration or computer related certification (e.g., Prince2 Certification, ITIL Foundation Certification or equivalent customer support certification).
• Computer literacy and ability to effectively use standard office software, tools and technologies.
• Six years practical professional work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT products and services, and use of applications and diagnostic tools. Practical experience with various computer platforms and applications: operating systems, email and database systems, Microsoft Office product suites, Help Desk software, advanced PC/laptop/printer installation, configuration, troubleshooting and repairs. Work experience in providing ICT support to remote field offices in developing countries an asset.

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