Business Analyst

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Description

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• Assist and support the Senior ICT Business Relationship Manager to identify, propose, develop, and prioritize the ICT business demands and strategic technologies and investments for the cluster.
• Gather data and analyze business requirements. Assess business needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advising on options. Conduct feasibility studies and draft proposals for evaluation by ICT Project Governance entities.
• Assist in the business process redesign and documentation as needed for new technology initiatives.

• Build and maintain strong working relationships with the assigned cluster and serve as an interface between the Cluster and ICT Division, ensuring a coordinated delivery of services by ICT as a whole.
• Troubleshoot problems and develop recommendations for resolution. Identify need for technical assistance to help in problem resolution.
• Develop and document product requirements in order to facilitate user test and system integration testing. Monitors testing process to ensure that business results are adequately tested with minimal risk. Coordinates with ICT Solution center to ensure test strategies involve appropriate integration and process components.
• Work with business counterparts to design, establish, deliver training to users, and maintain sustainable user training program.
• Identify and propose improvement opportunities through the effective use of technology, ensuring that the functional requirements are fully met by the proposed solution.
• Propose and define options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system.

• Support and develop the resolution of complex ICT-enabled business cases in the cluster. Provide assistance in developing and documenting business cases in terms of architectural and portfolio fit, resource estimation, time planning and value.
• Conduct cost benefit analyses for projects, and work with business units in the cluster in execution of prioritization and delivery of projects. Participate in recommendation for joint or coordinated application project delivery across Client Divisions in collaboration with other BRMs.
• Develops performance metrics and key performance indicators to measure client satisfaction
• Support the supervisor to manage internal customer expectations with respect to IT services.  Identify gaps between customer needs and IT capabilities, and work to find innovative solutions to those gaps.
• Assist in developing guidelines for the evaluation, assessment and oversight of providers and third-parties of ICT-related services and products, while ensuring good governance and adherence to standards, policies, procedures and guidelines. Works with appropriate stakeholders to proactively identify and evaluate risks associated with business decisions.
• Negotiates agreements and commitments by facilitating communication between business stakeholders and ICT from initial requirements to final implementation.

• Act as a liaison for business requirements and required results between business division and ICT.
• Carry out change management activities (frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching and minimize disruption and achieve desired results from ICT projects/initiatives that are triggered/enabled by technology.
• Promote business knowledge of IT-enabled solutions to ensure the best possible outcome.
• Participate and deliver IT innovation and awareness programs.

• An Advanced University Degree (Master’s Degree or equivalent) in management information systems, computer science, business administration, information technology management or other related social science field.
• A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.

• A minimum of 5 years of professional experience in information management technology in a large international organization and/or corporation is required, including:

• Work experience in one of the following areas: Web/MobiIe solutions, Data management and Business intelligence solutions; Customer relationship management solutions; customer support technologies, Technical Architecture, IT Applications, IT Operations.
• Experience engaging with multiple stakeholders in a large context/geographically dispersed organization.
• Experience in successfully supporting large, complex projects or in IT consulting/staff roles
• Work experience/ in-depth knowledge of business operations and systems requirements processes.
• Proven experience in eliciting requirements and testing

• Extensive understanding and experience with integrated ERP ( SAP, Oracle) and related business applications in global, multi country organizations Experience with advocacy and outreach communication platforms, including social media
• Extensive experience with and understanding of open source software development and field-focused ICT systems for Development/Programmes (A strong plus if systems are UNICEF’s).
• Extensive experience with and understanding of emergency ICT systems (strong plus if systems are UNICEF’s).
• Experience of emerging data sources and analytics and leveraging information for Programme and policy advocacy. Experience with data science, business intelligence, real time monitoring system and knowledge management.
• Experience with fund raising processes, customer relationship management solutions and related information systems. Excellent understanding of social media tools.
• Experience in a UN organization is an asset.

• Fluency in English is required with advanced written and oral proficiency.
• Working knowledge of another official UN language (Spanish, Arabic, Chinese, French, Russian) is desirable.

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