Senior Director, Everyday Rewards

Job title:

Senior Director, Everyday Rewards

Company

Royal Bank of Canada

Job description

Job Summary

Job Description

What is the opportunity?

The Avion Rewards loyalty program is one of the largest proprietary loyalty programs in Canada. The program has expanded beyond card products to aid in deepening holistic client relationships and engagement. The ability for Avion points to function as a ubiquitous currency for Travel, Shopping and Financial Reward redemptions is paramount to maintaining an industry leading program. With this in mind, we are looking to hire an energetic, collaborative and strategic-minded individual for the position of Senior Director, Everyday Rewards. This role is focused on increasing client engagement, unlocking value for merchant partners and decreasing costs by leveraging our ubiquitous points currency. This will be delivered by driving growth and usage of our market-leading rewards currency across the platform, and accelerating currency ubiquity through the enhancement of our redemption framework. From a product perspective, this role will have accountability for defining the end state vision and roadmap for the Everyday Rewards product suite that includes Pay with Points, Points Exchange, Financial Rewards, Gift Cards and Merchandise. This role will also focus on delivering a suite of new solutions to optimize client engagement and financial performance while driving the climate strategy and goals for Avion Rewards.

What will you do?

Responsible for strategy, forecasting, product features & development, promotion, pricing and process enhancements for optimization

Ensure successful implementation of strategies designed to support Avion Rewards objectives are completed on time on budget and meet stakeholder expectations and contractual obligations

Relationship manager to internal/external strategic partners, align growth strategies with the partners and among all RBC stakeholders

Work across business lines to ensure all activities relating to the performance and management of the portfolio are operating in the most optimal way

Responsible for enabling team to deliver product planning, business cases, setting growth objectives and managing key revenue & cost drivers

Responsible for overall positioning and branding of Avion Rewards digital currency as well as the management of the go-to-market strategy

Monitor competitive landscape and identify consumer needs and business opportunities; understand competitor offerings and threats; and develop strategic recommendations

Continuously monitor performance and communicate results via monthly and quarterly reports and insights to assess performance

What do you need to succeed?

Must have:

Strategic business sense with planning and implementation capabilities, strategic thinking and negotiation skills

Demonstrated ability to lead change

Previous experience with partner / vendor relationship management & negotiations

Understanding of key loyalty business drivers with strong financial analysis skills

Excellent critical thinking skills with ability to resolve issues through innovative solutions

Well-developed interpersonal and influencing skills to build and maintain effective working relationships and elicit cooperation from internal partners

Excellent communication skills (listening, understanding and responding)

Strong client focus/orientation

Attention to detail

Undergraduate degree (MBA Preferred)

Nice to have:

Demonstrated experience within the loyalty industry

Loyalty or credit card financial and analytical skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Job Skills Business Acumen, Communication, Consulting, Decision Making, Organizational Change Management, Presentations, Problem Solving, Strategic Thinking

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-01-10

Application Deadline: 2024-01-25

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Fri, 12 Jan 2024 03:10:26 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.