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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, hope
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy, and in operations.
The Digital Communication Officer roles resides within the Digital Strategy Section as part of the Division of Global Communication and Advocacy. The Digital Strategy Section manages all global digital channels and digital communications for UNICEF, including UNICEF.org in 5 UN languages, global social media channels, and digital multimedia content creation. The Section is also responsible for the building, management, and maintenance of the unicef.org web platform and website properties, including websites for Country and Regional Offices, digital governance, and capacity building.
The unicef.org web platform stands for a web ecosystem of public-facing, communication websites, built on the common underlying infrastructure and powered by the Drupal Content Management System (CMS), with the main function to enable authoring, publishing, and delivering content to UNICEF targeted audiences.
How can you make a difference?
Under the supervision of the Digital Communication Specialist (Product Owner and Product Management Lead), the incumbent is accountable for supporting the implementation of the web platform’s roadmap, supporting the operation and troubleshooting of the platform’s technical and functional aspects, and supporting platform-related quality assurance and business acceptance processes. This incumbent will ensure the integration of third-party services and tools following the UNICEF digital standards and manage functional aspects of the tools and services in place for monitoring the health and quality of the platform.
Summary of key functions:
- Management and implementation of the web platform’s roadmap
- Troubleshooting Drupal CMS related technical and functional aspects
- Web platform quality assurance activities
- Web platform third party tools and services
- Project management and coordination
- Website onboarding
- Other responsibilities, as needed
DESCRIPTION OF THE ASSIGNMENT
- Management and implementation of the web platform’s roadmap:
- Drafts, grooms, tests and validates Drupal CMS related user stories and bugs.
- Gathers and develops Drupal CMS related business and functional requirements.
- Assists in reviewing and optimizing all aspects of the platform development cycle.
- Troubleshooting Drupal CMS related technical and functional aspects:
- Triages and troubleshoots issues, queries, change requests, and new features submitted to the level 3 support.
- Reviews, optimizes, and reports on level 3 support activities, processes, and workflows.
- Web platform quality assurance activities:
- Performs testing and user acceptance of new platform features.
- Coordinates and conducts web platform visual regression testing.
- Contributes to web platform release testing and post-deployment spot checks, including drafting and grooming test cases.
- Contributes to the automation of Drupal CMS functionality related test cases.
- Web platform third party tools and services:
- Manages third-party tools and services in place for monitoring the web platform’s health and quality.
- Tests and validates third-party service integration and tools with the web platform, following UNICEF digital standards on accessibility, usability, browser support, security, privacy, and performance.
- Project management and coordination:
- Manages projects and coordinates web platform delivery and development related activities by providing documentation, planning, tracking and communication.
- Assists the platform teams in tracking and managing projects by establishing timelines, coordinating available resources and communicates on project milestones.
- Establishes tools, and work processes and project resource management for the team.
- Coordinates the implementation of project plans to ensure adequate human and other resources are appropriately provided.
- Website onboarding:
- Coordinates delivery of new Drupal sites hosted on the UNICEF.org web platform.
- Monitors site transition and roll-out progress against plans; conducts risk analysis and mitigation when necessary.
- Gathers client requirements, conducts a business analysis of the new site requests.
- Coordinates implementation of the functional structures within new sites (e.g. sitemap, taxonomy, site navigation).
- Other responsibilities, as needed:
- Contributes to the web platform and roadmap strategy.
- Documents functional aspects of the web platform.
- Contributes to optimizing and documenting team and platform related standard operating procedures.
- Supports onboarding of new Drupal sites hosted on the UNICEF.org web platform.
- Assists in procurement and management of vendors to execute web platform related projects in collaboration with ICTD.
- Performs other duties as needed.
Impact of Results
The incumbent’s primary contribution to achieving the Division’s goals is to ensure that the unicef.org web platform is operational and performant and provides functionality and features that enable the efficient creation of engaging web content by UNICEF communication specialists across UNICEF HQ and Regional and Country Offices.
To qualify as an advocate for every child you will have…
Education:
- A first-level university degree in digital communications, computer science, product, and project management and/or other closely related areas is required.
Experience and skills:
- A minimum of 2 years of progressively responsible work in digital communications, digital product/project management, or another relevant field is required.
- Experience in supporting and/or managing digital products using agile project management and scrum methodology.
- Experience in onboarding new websites, supporting and/or managing functional aspects of an enterprise web content management system; experience with a Drupal based enterprise web content management is a plus.
- Advanced knowledge of web content standards (Search Engine Optimization, accessibility) and best practices in producing and publishing web content.
- Good understanding of User Experience, User Interface, usability and design thinking approach and methodology.
- Working knowledge and understanding of Hypertext Markup Language (HTML)/Cascading Style Sheets (CSS) and JavaScript.
- Excellent analytical skills and a high degree of organization.
- Excellent communication skills, online, written and in person, with the ability to engage and influence.
- Knowledge of the Drupal Content Management System architecture and functionality is a plus.
Language Requirements:
- Fluency in English is required; knowledge of another official UN language (i.e. Arabic, Chinese, French, Russian, or Spanish) is an asset.
For every Child, you demonstrate…
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values
UNICEF competencies required for this post are…
- Builds and maintains partnerships
- Demonstrates self-awareness and ethical awareness
- Innovates and embraces change
- Drive to achieve results for impact
- Manages ambiguity and complexity
- Thinks and acts strategically
During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.
UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.
Remarks:
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Apply now
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