Hamleys
Job title:
Airport Cluster Manager
Company
Hamleys
Job description
Here at Hamleys we are all about Magic, Theatre and Fun. Our brand is synonymous with making children’s dreams come true. Founded in 1760, by William Hamley with a vision to be the finest toy store in the world, we are a true British icon – and we are growing fast! Because of this we have an exciting new role available.
We are on the look out for an Airport Cluster Manager to join our team – are you an experienced Store Manager looking for your next challenge? If so this could be the role for you!
Have a read of the below for more information about the role! And apply today – we can’t wait to meet you!
Key Responsibilities and Accountabilities
- To improve business performance and realise objectives through the effective leadership of a well motivated team
- Communicate, deliver and follow up on “Trading The Hamleys Way” (TTHW) principles & guidelines,
- Maintain regular and pro-active communication with key stakeholders ensuring all retail principles, store layouts, recruitment/training of team members and the overall brand proposition meet the required brand standards,
- Maintain administration and relevant reporting and planning systems and measure against established standards and KPIs,
- Identify store team skill/knowledge gaps and provide continuous coaching, mentoring and training, utilising the appropriate HR and L&D tools
- Contribute to the implementation and management of incentive and promotional programs designed to drive sustained performance levels,
- Manage the recruitment, onboarding, training, development and retention of key direct staff according to company policy and employment law
- To set goals and monitor performance, taking action to help people reach their potential
- To drive and develop exceptional customer service and instore experience
- To establish and develop effective relationships informal and formal, with internal and external networks
- To liaise, influence, collaborate and support all central functions to maximise all commercial opportunities
- To effectively manage the store P&L within operational budgets and cost control parameters
- To ensure adherence to all employee policies and procedures, including but not limited to stock control, H&S, security, VM, till operations etc
- To ensure clear lines of communication are established and understood throughout the store
Cluster Manager – Additional Responsibilities and Accountabilities
- To support the UK Trading Manager to deliver all accountable actions as listed above across multiple sites
- Ensure all stores in the cluster work together as one, supporting each other, working across other locations if required
- Provide training and mentoring to store managers, ensuring objectives and PDP’s are set and that regular coaching is provided
- Meet with site partners (airport ops teams/mall teams, etc) on a regular basis to maintain strong relationships
- Visit all locations on a regular basis as set out by the UK Trading Manager, communicate visit reports and follow up on all actions
Expected salary
Location
Heathrow, Greater London
Job date
Wed, 14 Feb 2024 08:23:42 GMT
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