Government of Nova Scotia
Job title:
Director, Service Provider Support
Company
Government of Nova Scotia
Job description
Competition # : 41750
Department: Community Services
Location: HALIFAX
Type of Employment: Term
Union Status: Exclusion – Non Union – NSPG
Closing Date: 27-Feb-24 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At the , we are a large and diverse department providing a broad portfolio of programs and services including the Disability Support Program (DSP),Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA) and Homelessness and Supportive Housing.
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff to achieve desired and shared outcomes for all.
About Our Opportunity
Are you passionate about driving positive change and building strong, accountable partnerships?
The Director of Service Provider Support has a central role in shaping the landscape of community services. Reporting directly to the Senior Director, you will lead the charge in fostering robust relationships and overseeing outcome-driven funding agreements between DCS and its extensive network of service providers and agencies. With a focus on collaboration and consultation, you’ll extend your influence beyond departmental boundaries, engaging with government departments, community groups, and advocates to ensure alignment and maximize impact.
Primary Accountabilities
As the Director, you’ll be at the forefront of driving innovation and collaboration. Your main responsibilities will include:
- Unleashing opportunities for stronger partnerships with service providers and crafting a cutting-edge management model that continuously evolves.
- Championing resolutions to complex issues, forging Service Level Agreements, and guiding the performance of a diverse network of service providers.
- Acting as a bridge-builder between the department and community organizations, ensuring seamless communication and upholding service excellence.
- Identifying growth avenues for service providers, tackling service-related challenges head-on, and ensuring risk mitigation strategies are in place.
- Crafting policies and processes that foster sustainability, efficiency, and continual enhancement in service delivery.
- Nurturing a dynamic and inclusive workplace culture while steering staff towards excellence and collaboration.
- Communicating clear goals for funded organizations, enforcing governance standards, and clarifying roles for effective partnership.
- Setting the compass for Agreement Management, refining operational strategies, and fortifying relationships with delivery partners.
- Elevating program success through strategic reliance on service providers and implementing a robust reporting framework to drive accountability and results.
Qualifications and Experience
You’ve completed a bachelor’s degree in a relevant field such as Public Administration, Business Administration, Social Work, or a related discipline combined with years of progressive experience in service provider management or corporate agreement management.
Key qualifications of yours include:
- Experience negotiating and establishing Service Level Agreements (SLAs), resolving high-level issues, and managing performance metrics within a government or similar environment.
- Knowledge of government policies, regulations, and procedures related to service delivery and contract management.
- Proven track record of fostering open communication and strong relationships with external partners, including service providers, community organizations, and government departments.
- Experience in developing and implementing policies and processes to streamline services and enhance operational efficiency.
- Strong understanding of financial, and risk management practices.
- Ability to lead and motivate a diverse team, promote diversity and inclusion, and create a positive and collaborative work environment.
- Excellent communication, negotiation, and conflict resolution skills.
- Strong analytical and problem-solving abilities, with a strategic mindset and the ability to make data-driven decisions.
Assets include:
- Certification in project management and/or negotiations
- Completion of a related Master’s degree
LEADS
The Government of Nova Scotia has adopted the LEADS Leadership Framework. During the interview, candidates will be expected to express how they have demonstrated the key behaviors and capabilities required to effectively lead in a caring and inclusive environment. LEADS Domains include Leads Self, Engage Others, Achieve Results, Develop Coalitions, and Systems Transformation.
Please follow for more information.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click to learn more about our various benefits offerings and eligibility criteria.
Working Conditions
You will primarily work in a comfortable office environment attending meetings, and engaging in partner involvement activities. Regional involvement necessitates regular travel for staff meetings, focus groups, and site visits.
The position operates under significant mental pressures, including meeting operational requirements and deadlines, managing competing priorities, and navigating potential public/media scrutiny. The Director will make critical decisions on long-term funding for strategic community-based organizations, consulting with various stakeholders, including finance, legal, internal audit, and program teams.
Additional Information
You must have a valid drivers license and access to reliable transportation. This is a term position ending on January 27, 2027. There is the possibility the position could become permanent.
Your worksite location is Halifax. The Department of Community Services has offices across all regions and your team is located throughout the province. Regular travel across the province is expected.
What We Offer
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- Department specific flexible working schedules
Pay Grade: EC 14
Salary Range: $4,309.95 – $5,387.44 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Current government employees may access this posting through the link below:
PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to [email protected].
Expected salary
$4309.95 – 5387.44 per month
Location
Halifax, NS
Job date
Thu, 15 Feb 2024 07:11:18 GMT
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