Royal Bank of Canada
Job title:
Director, Client Partner
Company
Royal Bank of Canada
Job description
Job Summary
Job Description
What is the opportunity?
This role supports our Emerging clients and ensures client success through periodic engagement and exceptional service. The incumbent must build strong relationships with key decision makers within client relationships and across the broader RBC Investor Services (IS) sales, operations, product, compliance teams critical to the end-to-end client lifecycle. In addition, this role will be responsible for the Digital Adoption of their clients and for finding creative ways to increase this digital adoption. With a consultative, solutions orientated approach; they will be expected to demonstrate initiative, energy, and superior execution in growing and maintaining their assigned relationships.
What will you do?
Own the client strategy, and overall quality of engagement with client
Ensure deeper connectivity at client’s executive, management and operational levels
Fully understand client requirements and strategic direction and growth opportunities
Take the lead on all commercial and legal contract discussions / negotiations / administration including RFPs/RFIs
Actively take part in industry events, representing and promoting RBC IS as a key player in the Canadian custodian landscape.
Lead on Strategic Relationship Reviews Yearly/Annually
Lead and ownership of semi annual/annual Service Review Prep and Execution including distribution of Service Level Standards Scorecards
Identification of Cross Sell/Upsell Opportunities and refer where appropriate to the business development team
Maintain up to date and accurate MCV client profiles including at risk, relationship status, contact and deal information
Conduct a gap assessment to identify client specific opportunities to improve digital adoption
Analytics of client data to drive improved experience and improved financial results
Creation and distribution of client call reports covering key strategic discussions and escalations
What do you need to succeed?
Must-have
6-10 years of work experience within the Asset Servicing or Asset Management space
Experience in account management and interacting with senior level decision makers
Bachelor’s degree in related field of finance or business
Advanced MS Excel, PowerPoint and Word skills are required
Requires fluency in French and English to serve our clients in the community with English speaking needs. Note: For Ontario based candidates being fluent in French is nice to have.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
Opportunity to obtain hands-on experience throughout your role
Working with an exciting, close-knit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Job Skills Adaptability, Communication, Decision Making, Detail-Oriented, Problem Solving, Product Services, Service Request Management
Additional Job Details
Address: 1 PLACE VILLE MARIE:MONTRÉAL
City: MONTRÉAL
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: Wealth Management
Job Type: Regular
Pay Type: Salaried
Posted Date: 2024-02-14
Application Deadline: 2024-03-03
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Montreal, QC
Job date
Fri, 16 Feb 2024 01:19:25 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.