ResMed
Job title:
People Experience Specialist
Company
ResMed
Job description
Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.
The primary role of the People Experience Operations Specialist is to serve as a key link between employees and the People team and must possess a strong sense of urgency, customer focus, anticipation of needs and a commitment to continuous improvement. You will be part of our People Experience Team, ensuring that employees, managers, and leaders get exceptional personal service that helps them quickly find information, navigate processes and systems, and get to the correct team with efficiency, empathy, and accountability. Additionally, the role will learn and assist with operational HR administration. This is an excellent opportunity to grow your career in HR. We are a growth organization with high focus on developing our people!
Let’s talk about Responsibilities
- The primary objective of People Experience Operations specialist is to ensure all People related queries and requests are responded to in a timely manner through a tiered level of support, leveraging technology platforms, and focusing on high quality documentation and data integrity in core HCM systems to enhance customer experience.
- Help employees navigate our knowledgebase of policies, procedures, and articles
- Intake critical employee information to help triage and provide warm handoffs to our people advisory team or centers of expertise
- Monitor and answer frequently asked questions in our case management system
- Participate in proactive outreach to new employees to curate a memorable new hire experience
- Research and provide timely follow up and engagement when the answer is delayed, not obvious or routine
- Run and provide people reports as requested
- Assist with HR administrative work such as entering employee changes in the HR System (Workday), completing paperwork that requires employee information, and sending templatized employee notification templates
- Explore opportunities for continuous improvement and serve as an escalation point for shared services support as needed
- Facilitate new hire orientation and act as the face of the People Experience team
- Participate in project work and lead on behalf of the People Experience Team
- Performs other related duties as required and assigned
Let’s talk about Qualifications and Experience
Required:
- Minimum of 1 year of related experience
- Degree in Human Resources or related field considered an asset
- Workday system experience a must
- Strong communicator who takes ownership and initiative, relentless improver with customer empathy, and is results oriented.
- Strong desire to provide an exceptional, personalized customer experience
- Excellent written and verbal communication skills
- Logical thinker who can assess a situation and provide the right balance of empathy, urgency, and diagnostic of next steps
- Passion for learning and continuous improvement
- High-level of personal integrity and confidentiality
Preferred:
- Strong comfort with excel and large data sets
- HR Professional certification and PHR/SPHR/CPHR considered an asset
- Experience with recruitment scheduling and coordination
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Expected salary
Location
Halifax, NS
Job date
Sun, 17 Mar 2024 08:33:36 GMT
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