Manager, Banking Support

Job title:

Manager, Banking Support

Company

Canadian Western Bank

Job description

At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doManager, Banking SupportRoles Specifications
Location: Edmonton
Everyday flexibility. On-site requirements. Collaborative connections.CWB BankPut a new spin on your banking careerOur core focus is to become the best full-service bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us.The opportunityAre you a strong people leader, able to coach, train and lead a dynamic team in both an office and remote environment? This role comes with high risk, high impact situations both for the client and CWB. If you thrive in a fast-paced environment and are able to maintain the delivery of efficient and effective banking support services, while adhering to established operating procedures and policies, this role is for you!The Manager, Banking Support is responsible for leading and managing Banking Support Officers and Wire Analysts who support the branch network by completing transaction processing, administration, and onboarding. They lead a team which is critical in supporting our business through high-volume, peak periods and processes transactions/requests that can be high-risk and offer limited recourse.This includes:

• Payments: payment and deposit transactions including those of significant high risk (wires, EFTs, cheques, bill payments, clearing rejects, etc).
• Registered: RRSP, RRIF, TFSA and related registered maintenance (tax amendments, etc)
• Cash Management: CAFT, Business Online Banking, Online Wires, Business Visa, Corporate RDC
• Estates: administration and settlement of estate accounts

The role will build strong relationships and collaborate with other leaders & teams across the centralized operations group to drive a high level of operational effectiveness which aligns with organizational goals and strategic objectives.What you’ll be doingPlay-to-win Leadership

• Direct management and leadership oversight of a team; including employees and contractors. This includes effective hiring, talent development, performance management and reward processes and programs across areas of responsibility that positively impact attraction, motivation, engagement, and retention of best-in-class talent.
• Drive progression and development of direct reports through cascading of accountability and ensuring effective performance management standards are followed.
• Lead the build and maintenance of key performance indicators within specialization stream, providing recommendations and implementing changes to targets as required to contribute to the evolution of Operations’ performance culture.

Business Support

• Model a client-centric approach for team members and coach where required to ensure a client-focused lens is used in providing services to the branch network.
• Monitor and report on achievement of Service Level Agreement (SLA) targets; when SLA targets are not met, identify root causes, escalate and contribute to creating an appropriate action plan to address them.
• Identify gaps in standard operating procedures, provide recommendations for improvements and assist with documentation to drive consistent and predictable daily outcomes, and strong data integrity.
• Identify and escalate issues related to policy, procedures or specific branch or client situations.
• Actively participate as a subject matter expert and contributor in projects and initiatives within area of expertise, meeting timeframes as established/assigned by leadership.
• Identify opportunities to increase capacity and efficiency of the wires processing team and contribute to the creation of a plan to enhance and create efficiencies.

Administration

• Ensure proper controls are in place and monitor daily operations to ensure controls are working optimally to mitigate risks associated with the processes executed within the Branch Banking Support team.
• Prepare and regularly review annual goals and career development plan with manager/supervisor
• Continual learning and development of personal goals to remain current in industry knowledge as well as assist to fulfill the Bank’s and individual’s succession planning goals.

Who we’re looking for & what you’ve doneEducation

• Post Secondary Education in Business, Finance or a related field

Professional Experience

• Minimum 7 years of proven experience, preferably in operations within banking, project management, and centralized or support.
• Minimum 3 years of management and leadership experience including the management of people leaders.
• Experience working within the financial sector is an asset.
• Proven ability to continuously improve processes.

Skills and competencies that will take you further:

• Strong leader with proven skills in effective feedback, training, coaching, and delegation.
• Client-focused with strong solid understanding of retail banking policies, procedures, laws, rules, regulations, and compliance requirements.
• Proven ability to drive efficiencies and continuous improvement in processes aligned with corporate culture with the strength of character to accept responsibility ad accountability for actions and results.
• Demonstrated ability to engage in and drive multiple initiatives simultaneously with minimal direct supervision and exercise appropriate judgement as to when issues need to be raised.
• Creative problem solving and conflict resolution skills, with the ability to diffuse challenging situations and find common ground, a respectful, proactive, and self-motivated teammate.
• Sophisticated organizational skills with the ability to prioritize, multi-task and perform tasks of a complex nature in defined time frames.

Why work with us?Your success is our obsession! And our award-winning culture & benefits back it up.Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments
• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

Career development. We commit to our employees’ development and help them reach their professional goals with:

• Organization wide coaching services
• Mentorship
• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.#LI-JA1IND-JAAs an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.Closing Date:

• Position closes at 12:01am on the close date identified below. 04/3/2024

Expected salary

Location

Edmonton, AB

Job date

Fri, 22 Mar 2024 06:01:35 GMT

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