The Guinness Partnership
Job title:
Housing Customer Liaison Officer
Company
The Guinness Partnership
Job description
Job Description:About the role
We have an exciting part time opportunity for a Housing Customer Liaison Officer to be based from Gloucester covering Gloucestershire and surrounding areas, a full UK driving licence is essential. This position is being offered on a 6 month fixed-term contract basis and part time hours, you will be working 17.5 hours per week; 7 hours on Monday & Tuesday and 3.5 hours on Wednesday.The Customer Liaison Team consists of a dedicated team of 8 Customer Liaison Officers, all working hard to provide an amazing customer focused service. As a Customer Liaison Officer, you will provide a friendly Housing Management Service to your customers in a defined area. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.What we’re looking for
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate the below essential experience:
- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.
- Full UK driving Licence and access to own vehicle.
Desirable Experience:
- Experience of working in the housing or property sector.
- Academic qualifications in Housing and/or Tenancy Management.
- Knowledge of regulatory legislation for social housing.
- Previous budget management experience.
If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.To be considered for this role please follow the online application process by submitting your CV and cover letter, ideally as one PDF or word attachment.
Expected salary
Location
Gloucester
Job date
Sun, 24 Mar 2024 08:21:50 GMT
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