Bilingual Non-Nurse Case Manager

Job title:

Bilingual Non-Nurse Case Manager

Company

Bayshore HealthCare

Job description

About the RoleTo be a point of contact offering case management support services to patients. Assist the patients, physicians, and nurses with the completion of all program-specific paperwork if needed for PSP Hub Programs. Act as a resource to physicians who are prescribing medications and patients who need on-going support. This position reports into the Program Manager.A Day in the Life

• Ensure patient has been enrolled through support program /PSP Hub Program.
• Keep detailed notes in the patient’s electronic chart.
• Follow-up/advocate until a decision is received to secure coverage for the patient.
• Completes and/or reviews SA forms prior to submission to insurers.
• Prepare all related paperwork to payors public, private & federal alike.
• Work with the site representatives to support specific customer needs.
• Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients, and clinics.
• Provide updates to stakeholders as requested and required.
• Perform data-entry, answer inbound calls, make outbound calls, and manage email and fax software, general administrative functions including faxing and filing.
• Must be able to identify and report AEs to Health Canada (if applicable) and enter into source system and third party systems.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System as well as specific performance indicators for the project.
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested

QualificationsWhat You Bring to the Team

• Post-secondary education or equivalent.
• Experience in the Healthcare, pharmaceutical or insurance industry would be an asset.
• Solid reimbursement experience.
• Strong customer service, communication, problem solving skills required.
• Excellent verbal and written skills on English and French.
• Comfortable working in a contact center environment.
• Proficient in Microsoft Office applications (Outlook, Word & Excel).
• Organized with a high attention to detail.

Expected salary

Location

Canada

Job date

Thu, 04 Apr 2024 06:27:15 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.