Corporate Portfolio Manager RUK

Job title:

Corporate Portfolio Manager RUK

Company

Guarding UK

Job description

Location : London – Enfield Head Office/ Central London and South of England, UK Job AdvertJob title: Corporate Portfolio Manager RUKLocation: Enfield Head Office/ Central London and South of EnglandJob type: FulltimeHours: Monday to Friday 08:00 – 18:00 (unpaid 1 hour lunch break) 45 hours a week but you may be expected to work these hours flexibly according to operational needsSalary: up to circa £50K (inclusive of car allowance) – depending on experience.Closing Date: 14/04/2024Start Date: 13/05/2024.Job ID: 625Are you ready to take the helm as our Service Delivery Portfolio Manager at RUK, where excellence meets efficiency in revolutionising receptionist services? Join us in shaping the future of client satisfaction!Who we are:Reception UK is an established reception and concierge service, and our people believe first impressions count. RUK take great pride in being known for our attention to detail and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.About the role:You will be responsible for full management of service delivery across a prestigious multi-site portfolio in Central London and the South of England. The role is critical in supporting and developing our day-to-day frontline operational workforce to ensure RUK continue to excel in excellent service delivery to exceed customer expectations through a seamless team approach.Key activities and responsibilities:People/Management:

• Being adept in managing a large workforce spanned across multiple sites and locations.
• A strong passion for staff training and development and the ability to motivate staff to be their best.
• Ensure that all personnel are inducted, and site trained before deployment with regular appraisals throughout their working life with the company.
• Liaising with client contacts and site Managers in the planning and management of employee holidays, sickness, and conduct.
• Regular liaison with GUK Payroll in the resolution of pay queries.
• Ensuring that all personnel are properly equipped and that all uniform is ordered.
• To liaise with client representatives to ensure that monthly KPI’s are exceeded, and client expectations fulfilled.
• Regular communication with external organisations, Police and Emergency services – and keeping clients and staff updated with any new issues in threat levels.
• Site administration to include compliance with the requirements of the SIA Approved Contractor Scheme and Business Licensing.
• Ensure H&S compliance and site-specific training for all deployed security personnel.
• Completion of regular staff reports and analysis.
• To carry out regular site risk assessments and ensure site documentation is up to date.
• Introduce Newsletters, events and manage social media activity for all RUK sites.
• Duty manager responsibility on rotational basis.
• To manage recruitment, selection, and deployment for FOH personnel.

Financial Control Responsibilities:

• Managing expenditure within their area maintaining individual site profitability.
• Prepare and present monthly and quarterly tender presentations.
• Budgeting for recruitment expenditure, uniforms, services, and consumables.
• Purchasing internal/external equipment
• Commercial awareness with demonstrably evidence of developing new business.
• Experience of working in a highly innovative environment where sustainability and charitable initiatives are high on the agenda.

Customer relations management:

• You will have demonstrable experience of delivering service excellence and cement existing stakeholder relationships.
• Monthly face-to-face meetings with client decision makers.
• Liaise with client’s monthly basis to obtain feedback on current service delivery and to identify new opportunities.
• Management of client and staff relationships to ensure SLA and KPI are achieved in a timely and professional manner.

Person Specification Requirements:

• Proven 3 years’ experience in contract and account management, in corporate, hospitality front of house or services or recruitment industry.
• Strong customer service and client relationship experience.
• Workforce planning and management.
• Experience of meeting reporting deadlines on a monthly or quarterly basis.
• Excellent written and oral skills in English.
• Managing SLA’s and KPI’s with experience in identifying cost saving measures.
• Experience of communicating at all levels (in writing, briefs, and presentations).
• Financial and budgetary management.
• Understanding of building management and associated health and safety requirements.

Essentials:

• IOSH
• SIA licence
• Driving Licence and access to a vehicle

Employee Benefits:RUK takes pride in offering benefits that promote health and well-being.

• Ride to Work Scheme
• Employee Assistance Program
• Salary Saving Scheme
• Cash health Plan
• Employee Recognition Scheme
• Length of Service Rewards

We welcome applications from individuals who have transferable customer service skills gained whilst working in sectors such as recruitment, hospitality, retail, sales or any other customer orientated services businesses.RUK is an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.We reserve the right to stop taking applications when we have had a suitable number of responses.Hours Monday to Friday 08:00 – 18:00 (unpaid 1 hour lunch break) 45 hours a week
Department RUK
Job Type Full time
Contract Type Permanent
Salary up to 50k (Inclusive of car allowance)

Expected salary

£50000 per year

Location

Enfield, Greater London – Central London

Job date

Mon, 08 Apr 2024 02:54:55 GMT

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