Royal Bank of Canada
Job title:
Senior Manager, Enterprise Configuration Management
Company
Royal Bank of Canada
Job description
Job Summary The Enterprise Configuration Management team is responsible for the overall health of the Configuration Management Database (CMDB). The Senior Manager, Configuration Management will lead the team and will define and oversee the execution of the operational activities to ensure data integrity within the CMDB.The Senior Manager, Configuration Management will be significant in resolving complex CMDB issues, play a key role in driving continual service improvement and optimizing processes through automation. This role will contribute to strategy as well as tactical activities to mature the CMDB to meet long-term objectives.Job DescriptionWhat is the opportunity?The Enterprise Configuration Management team is responsible for the overall health of the Configuration Management Database (CMDB). The Senior Manager, Configuration Management will lead the team and will define and oversee the execution of the operational activities to ensure data integrity within the CMDB.The Senior Manager, Configuration Management will be significant in resolving complex CMDB issues, play a key role in driving continual service improvement and optimizing processes through automation. This role will contribute to strategy as well as tactical activities to mature the CMDB to meet long-term objectives.What will you do?Define and manage the scope and the architecture of the CMDB, including CI types, CI attributes and CI relationships; collaborate with technology owners to identify and onboard any new CI Types and/or CI attributes into the CMDBEstablish and maintain data imports/integrations from Service Now Discovery and other authorized sources of truth to ensure the CMDB is updated on a consistent basisManage the day-to-day activities to maintain data completeness and accuracy of the CMDB; establish and execute data validation/certification processes and data cleanup activitiesReview and recommend improvements to the existing configuration management practice, processes and procedures, as well as, focus on implementing efficiencies through automation within the CMDBAssist in defining and maintaining the configuration management policy, standards and practiceAdvocate and educate the Technology & Operations staff in configuration management principles, processes and proceduresCoach and mentor the Enterprise Configuration Management team to build a high performing team while keeping them focused on business prioritiesWhat do you need to succeed?Must-haveBachelor’s Degree in Computer Science, Information Systems or related field along with 7 to 10 years of operational configuration management experience; 2 to 5 years of people management experienceExperience in implementing and maintaining the ServiceNow CMDB in a complex IT environment with a global footprintPossess a holistic view across the Service Management disciplinesITIL 4 Foundation CertifiedNice-to-haveFamiliar with the Common Services Data ModelFamiliar with the service mappingWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. From a comprehensive Total Rewards Program that includes bonuses and flexible benefits, competitive compensation and stock, to leaders who support your development through coaching and managing opportunities, to access to a variety of job opportunities across business and geographies, to finally having the ability to make a difference and lasting impact as part of the strong and diverse team.#LI-Hybrid#TechPJJob Skills Automation Technology, Configuration Management (CM), Configuration Management Database (CMDB), Continual Service Improvement (CSI), Customer Service, Data Cleansing, Data Integrity, Data Validation, Decision Making, Decision Management, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Asset Management (ITAM), IT Project Planning, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Operational Activities, People Management, Prioritization, Service Improvement, Services Management, TeamworkAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Technology and OperationsJob Type: RegularPay Type: SalariedPosted Date: 2024-03-28Application Deadline: 2024-04-12Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Toronto, ON
Job date
Sat, 30 Mar 2024 05:35:50 GMT
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