Application Production Support Analyst

Job title:

Application Production Support Analyst

Company

Axelon Services

Job description

Job ID – 14163964
Role – Application production Support Analyst
Duration – 12 months on T4
Hybrid
Montreal ,QCBusiness Overview:
The IT Application Production Support Team – Investment Funds Services – is part of the Information
Technology Group, which works simultaneously on a wide range of projects arising from business,
strategic initiatives and regulatory changes, reengineering of existing applications to improve
functionality and efficiency.
Department Overview
The newly formed Client Team will offer services from Montreal as part of the IT Production Canada
platform and is looking for suitably a qualified analyst. The Team will support a number of critical
applications which are under high-availability constraints. These services range from providing technical
and functional assistance to the supporting projects and deliveries.
The Team will have focal attention of the Regional Management and its success is crucial for the
Business.Position Summary:
The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users
by :
e Diagnosing and resolving incidents
e Answering user requests
e Monitoring production environments
e Developing a good understanding of the existing application(functional and technical)
e Ensure daily communication & transition with teams from other time zones
This position implies On Call Duties, to cover for eventual incident that may occur during the weekends,
bank holidays as a level 2 for other locations.
The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard
Operating Procedures. Being a follow-the-sun model, candidates will be expected to work on different
alternating shifts.
Candidates having an exposure to ITIL V4, capable of participating critical initiatives within the Team,
interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and
exposure/experience towards follow-the-sun support model may be favored.
In addition, having technical and functional experience with applications like (but not limited to) SWIFT,
Cash Pooling, Bloomberg, Data warehousing, Regulatory reporting and other financial/business
applications will be favored.
Technical knowledge required:
Expertise in SQL language (Sybase T-SQL required, Oracle PL/SQL is a plus) and DBMS
concepts (Sybase Replication Server would be a plus)
Previous experience working in Unix environments and shell scripting
Knowledge of programming languages (C, C++, C, Net, VBA, Client .Net, Java, The Client) is a plus
Proficiency in creating Excel Macros is a plus
Experience with Autosys, Control M, ETL tool (Datastage WX) as well as file transfer tools
(CFTO is a plus)
The candidate must have at least 5 years of experience in a similar role. He must have
experience in multidisciplinary technical support within a team and have a working knowledge
of performance and capacity management from an application, database and network
perspective as well than a strong aptitude for automation.
Personal attributes
Knowledge and experience of Investment service industry
Good knowledge on Mutual funds Administration
Knowledge of data collection and analysis in a large and complex/diverse environment,
including relevant qualifications or experience, would be an advantage
Knowledge on Performance Breakdown and Attribution calculation would be an advantage
Strong analytical skills
Good interpersonal skills and team player
Client focused
Attention to details
High energy level coupled with a desire to take on responsibility
Able to multi-task
Required Education or Equivalent Experience:
Bachelor’s degree or higher or equivalent combination of education and experience
Good French verbal communication skills are a plus, fluent English communication is a must

Expected salary

Location

Montreal, QC

Job date

Thu, 11 Apr 2024 01:54:45 GMT

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