Assistant Processing Officer

Job title:

Assistant Processing Officer

Company

Wakefield Council

Job description

Parking Services are looking to recruit an Assistant Processing Officer to complement its existing Processing Team. The successful candidate will form part of a highly motivated and committed team dealing with informal and formal challenges against Penalty Charge Notices and the processing of Parking Permits. The post is a full time, permanent position at scale 4.Responsibilities

• To respond to customer telephone and e-mail queries providing appropriate advice and information.
• To process permit applications ensuring all permits are produced in accordance with the relevant Council policies.
• To assist in the dealing with challenges to Penalty Charge Notices in accordance with legislation and guidelines.
• Process parking suspensions and dispensations in accordance with policies and procedures.
• Process payments for both Penalty Charge Notices and Permits applications
• To provide general office administration.

Skills

• Excellent customer care and team working.
• Experience of working in a frontline customer service role.
• The ability to communicate through all mediums in a concise and accurate way.
• Good IT skills with knowledge of Microsoft office applications.
• Create positive working relationships with others.

Experience of working in the Car Parking industry would be an advantage but not essential as full training will be provided.Job title Assistant Processing Officer Job reference 239903 Date posted 26/04/2024 Application closing date 12/05/2024 Location Wakefield One, Burton St, Wakefield WF1 2EB Salary £23,500.00 – £23,893.00, Grade 4, 37 hours, Permanent Package Blank Contractual hours 37 Basis Full time Job category/type Full time, Permanent Attachments Job descriptionParking Services are looking to recruit an Assistant Processing Officer to complement its existing Processing Team. The successful candidate will form part of a highly motivated and committed team dealing with informal and formal challenges against Penalty Charge Notices and the processing of Parking Permits. The post is a full time, permanent position at scale 4.Responsibilities

• To respond to customer telephone and e-mail queries providing appropriate advice and information.
• To process permit applications ensuring all permits are produced in accordance with the relevant Council policies.
• To assist in the dealing with challenges to Penalty Charge Notices in accordance with legislation and guidelines.
• Process parking suspensions and dispensations in accordance with policies and procedures.
• Process payments for both Penalty Charge Notices and Permits applications
• To provide general office administration.

Skills

• Excellent customer care and team working.
• Experience of working in a frontline customer service role.
• The ability to communicate through all mediums in a concise and accurate way.
• Good IT skills with knowledge of Microsoft office applications.
• Create positive working relationships with others.

Experience of working in the Car Parking industry would be an advantage but not essential as full training will be provided.

Expected salary

£23500 – 23893 per year

Location

Wakefield

Job date

Sat, 27 Apr 2024 04:45:10 GMT

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