Business Support Officer

Job title:

Business Support Officer

Company

Vox Network Consultants

Job description

Role Purpose
To provide comprehensive, customer focused, administrative, data management, project, and financial support to teams across the repairs client service. The postholder will be expected to manage competing priorities, plan and manage their own workload, and use a wide range of ITC systems effectively.
Responsibilities

• To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.
• To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.
• To service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high quality minutes and clear, unambiguous records of key decisions.
• To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. Seek to pro-actively resolve barriers to effective delivery, working within Council policy and procedures and challenging practices /under-performance which will lead to delays and/or unsatisfactory outcomes.
• To collate HR data in relation to training needs, sickness monitoring, absence and attendance records as required

Requirements

• An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial
• Relevant experience of working in an administrative / business support role, ideally in a social housing /repairs environment.
• Experience of working in a building maintenance environment, with direct involvement in the delivery of customer -focussed services
• Experience of providing financial administrative support

Contract

• Initial 6 month ongoing contract with the opportunity to extend
• PAYE via Umbrella
• Monday to Friday 9am to 5pm

If you are interested in this position AND meet the requirements, APPLY NOW!

Expected salary

£25 per hour

Location

East London

Job date

Mon, 13 May 2024 06:48:11 GMT

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