Senior Director, Global Workplace Services

Job title:

Senior Director, Global Workplace Services

Company

Royal Bank of Canada

Job description

Job Summary As part of the Global Corporate Real Estate team, the Senior Director, Global Workplace Services will be primarily responsible for setting global strategy and standards, and support regional delivery of high quality facilities management services for all RBC premises including the Office Portfolio, Retail Branch Network and all other non-data center properties.The ideal candidate will establish and execute the Workplace Services Target Operating Model, provide subject matter expertise as the Facility Management Centre of Excellence and manage the outsourced Service Partner relationship as well as other 3rd-party vendor relationships covering our integrated FM practiceJob DescriptionWhat is the opportunity?As part of the Global Corporate Real Estate team, the Senior Director, Global Workplace Services will be primarily responsible for setting global strategy and standards, and support regional delivery of high quality facilities management services for all RBC premises including the Office Portfolio, Retail Branch Network and all other non-data center properties.The ideal candidate will establish and execute the Workplace Services Target Operating Model, provide subject matter expertise as the Facility Management Centre of Excellence and manage the outsourced Service Partner relationship as well as other 3rd-party vendor relationships covering our integrated FM practiceThe Senior Director will report to the Vice President US, Caribbean & Global Delivery. This is a people manager role with 3 direct reports.What will you do?

• Own the relationships with the CRE Regional Leads. Drive plans to proactively address those needs, consistently improving the quality of service delivery.
• Act as the principal point of liaison in the event of Regional escalations.
• Derive maximum efficacy from the Service Partner collaboration with the outsourced FM providers.
• Deliver CRE Savings targets from the FM service line through innovative procurement strategies and operational efficiencies.
• Identify key strategic Workplace initiatives to transform client experience and productivity to be delivered through the CRE Regional teams
• Ensure global RBC premises are managed safely in compliance with laws and regulations.
• Ensure 3rd-parties understand, are aligned to, and execute CRE strategies.
• Play an active stakeholder role in Supplier Summits.
• Set the vision for 3rd-party provision of Facility Management goods and services, evolving the collaboration framework.
• Leverage the Service Partner and other industry contacts and relationships to bring best-in-class, up to date Facility Management solutions which address the emerging needs of RBC’s business globally.
• Establish and oversee an effective asset management strategy which allows CRE to advise business lines on lifecycle planning.
• Lead FM efforts related to crisis resolution, incident management, including role on Crisis Management Teams.

What do you need to succeed?Must Have:

• 12+ year related work experience with at least five years working in a large organization. Supervisory experience preferred.
• Strong influencing skills with senior management
• Extensive Problem solving skills and Solution mindset
• Experience in developing visibility of productivity and efficiency across end to end process

Nice-to-Have:

• Deliver consistent decisions with solid communication of rationale for support, amendments or declines

What is in it for you?We thrive on the challenge to be our best, progressive thinking, to keep growing, and working together to build and deliver trusted reporting to help our stakeholders succeed and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

Job Skills Accountability, Client Satisfaction, Competitive Markets, Decision Making, Long Term Planning, Manufacturing, Manufacturing Application Systems, Manufacturing Regulatory Environment, Plant Operations, Property Facilities Management, Service Delivery, Workplace ServicesAdditional Job DetailsAddress: BAY WELLINGTON TOWER, 181 BAY ST:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: STRATEGY AND ADMINISTRATIONJob Type: RegularPay Type: SalariedPosted Date: 2024-05-07Application Deadline: 2024-05-18Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Wed, 08 May 2024 22:39:05 GMT

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