Victims & Survivors Service
Job title:
Administrative Officer
Company
Victims & Survivors Service
Job description
Job Description:Administrative Officer (with Reception Duties)
Health and Wellbeing
REF: HWBAO/05/24
Grade AO, PermanentSalary will be in the range £24,225 – £25,732 per annum.Closing date for applications:
17:00 on Monday 17th June 2024Purpose of the roleReporting to the Health and Wellbeing Casework Officer, the Administrative Officer will be the first point of contact for clients accessing the Victims and Survivors Service. The role holder is responsible for taking incoming calls, handling client queries over the telephone and face to face at the VSS office, processing client registrations, providing written communication to clients and third parties and maintaining the VSS hard copy and digital record keeping systems.By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria:1. A minimum of 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics PLUS at least 2 years’ relevant experience of each of the following criteria:ORIn the absence of 5 GCSEs as set out above, at least 5 years’ relevant experience of the
following criteria:a) Dealing effectively with client/customer queries in person and by telephone.
b) Maintaining both electronic and paper-based office administration systems in line with organisational policies and procedures.
c) Using the following elements of the MS Office package in a business context: Word, Excel, Outlook
d) Updating and utilising an electronic database to generate reports and information
for specific business purposes
e) Drafting formal correspondence to a third party demonstrating a high proficiency in
written English
f) Processing information and accurately recording on different portals (both digital &
paper-based files)The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
Expected salary
£24225 – 25732 per year
Location
Belfast
Job date
Wed, 29 May 2024 06:23:51 GMT
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