Senior Client Services Operations Representative

Job title:

Senior Client Services Operations Representative

Company

Royal Bank of Canada

Job description

Job Summary Provides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Senior Client Services Operations Representative, role supports the overall RBC purpose of helping clients thrive & communities prosper and enhance the overall client experience by providing accurate and timely processing on all service requests. This role will also support management with investigations, escalations and other tasks as required.What will you do?

• Deliver superior customer service to our Policy Holders, Advisors, MGA’s and internal partners by prioritizing urgent requests for completion

• Process complex policy changes and financial requests by taking appropriate action in accordance with the policy terms and company philosophy

• Respond to Inquiries that requires in-depth product and administration systems knowledge, in addition to knowledge of standard operating procedures

• Possess a diverse knowledge of our products (Term Life, Living Benefits, Universal Life, Credit Facility) and administration systems. Administer policies in adherence to administration functionality and procedures as established in our SOP (standard operating procedures)

• Work collaboratively with others on the team to handle complex cases

• Prioritize and manage workload to ensure time is utilized wisely and individual productivity levels are being met

What will you need to succeed?Must have

• Minimum 2 years’ experience in a customer service driven environment

• Knowledge and understanding of Ingenium, Bedrock, PASport, Composer, Underwriting Pro, Career Capsil and Broker Capsil

• Excellent time management & organizational skills adhering to department Service Level Agreements and Productivity levels

• Excellent written and verbal communication skills

• Strong decision making, analytical, mathematical and problem resolution abilities, with attention to detail

• Ability to handle pressure in a high volume customer service environment

Nice to have

• Strong interpersonal skills and the ability to work in a team environment

• Understanding of complex Life & Health insurance products, processes and legacy systems

• Knowledge of policy change procedures and guidelines

• Bi-lingual in English & French is an asset

What’s in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

Job Skills Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product ServicesAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2024-06-21Application Deadline: 2024-07-01Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Mississauga, ON

Job date

Sun, 23 Jun 2024 03:26:39 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.