Customer Service Specialist-Flex

Job title:

Customer Service Specialist-Flex

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?​As a Customer Service Specialist, you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/ advice to other service partners/third parties for more complex issues and escalates when appropriate.What will you do?Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/servicesDraw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support to ensure a positive client experienceResolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolutionMaintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possibleWorks to identify specific client care problem sources through effective listening, probing and clarifying and refers to appropriate department/functional environment for resolutionAnswers calls and email inquiries as per established Grade of Service and/or service quality standards ensuring all targets are metWhat do you need to succeed?Strong knowledge of Asset, EDGE, T-Value, HP Calculator, MS Office (Excel and Word), ECM, Express OS, CRMStrong knowledge of lease, financing and ancillary documentationSuperior understanding of PPSA laws across the countryExcellent negotiation skillsExcellent written and verbal communicationsExcellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-taskDetail-oriented and able to understand the terms and conditions of the contractsAbility to work well within a team and independentlyWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlex opportunity to learn Quality verification, Portfolio administration, Insurance tracking and Customer ServiceJob Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: 5575 NORTH SERVICE RD:BURLINGTONCity: BURLINGTONCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: Personal and Commercial BankingJob Type: RegularPay Type: SalariedPosted Date: 2024-06-21Application Deadline: 2024-07-05Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Burlington, ON

Job date

Sat, 22 Jun 2024 22:42:28 GMT

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