CHS Group
Job title:
Administrative Assistant (Customer Engagement)
Company
CHS Group
Job description
Administrative Assistant (Customer Engagement)Location: Endurance House, Histon, Cambridge, CB24 9ZRPart-Time/Permanent21 hours per week – working pattern to be agreed with successful candidateSalary: £24,843.00 FTE pa which equates to £14,905.80 pa for 21 hpwFlexi-time SchemeThis is an exciting newly created part-time post, which will provide essential administrative support for CHS’s customer engagement work, at a time when we are strengthening the ways customers can influence CHS services.What you’ll do
- Make initial contact with customers who express an interest in being involved with CHS.
- Update Tenant Engagement Planner with timescales over the year.
- Assist with gathering information required for newsletters, annual reports, social media, the website and scrutiny projects.
- Assist with the mail out of quarterly newsletters.
- Enter paper surveys into the online survey system.
- Arrange vouchers and a prize draw for customer rewards.
- Keep customer training records and book training.
- Administer neighbourhood grant applications and respond as necessary.
- Support and participate in Tenant Committee and Panels by booking meeting spaces, sending invitations, circulating agendas, printing and posting documents, greeting customers and assisting at meetings.
- Take minutes at some meetings.
- Process customer expenses claims.
About you
- Understanding of customer care and quality issues
- Proven experience of administration, note taking and presenting information.
- Excellent written and verbal communication skills.
- Confident in communicating with customers and working in a small team.
- Excellent organisational skills and ability to prioritise own workloads with minimal supervision
We can offer
- Employee Discount Scheme (retail, leisure, gym membership and fitness equipment)
- GP Online
- Employee Assistance Programme
- Cycle to work scheme (salary sacrifice)
- Volunteering day off, once per annum
- Flexitime
- 58p per mile mileage allowance
- 30 days holiday increasing to 35 days inclusive of Bank Holidays (pro rata for part-time staff), depending on length of service
- Holiday purchase scheme – up to 5 days per year (pro rata for part-time staff
- Company sick pay scheme
- Refer a Friend Scheme (£250)
- Contributory pension scheme – which both you and CHS will contribute to
- Enhanced maternity, paternity, adoption and surrogacy leave
- Flexible Working Policy
- Full induction
- Comprehensive free training and development opportunities with paid time off
- Free on site parking
For an informal chat about the post, please contactLaura Papanikolaou, Customer Involvement Officer on 07540 122624 (Tuesday, Wednesday, Thursday or Friday)OrHelen Tonks, Director of Customers on 01223 713570Closing Date: midnight Sunday 21 July 2024Interviews to be held: w/c 29 July 2024
Expected salary
£24843 per year
Location
Cambridge
Job date
Tue, 02 Jul 2024 03:59:04 GMT
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