Senior Tech Delivery Manager

Job title:

Senior Tech Delivery Manager

Company

RAPP

Job description

3 MONTH FIXED TERM CONTRACTThe Senior Technical Delivery Manager you will have overall accountability for the delivery of a key content analytics service for RAPP.You will be responsible for the delivery and implementation of the content analytics services roadmap including having responsibility for creating a structured development environment for the scheduling, tracking and managing delivery of software and data engineering deliverables as well as data science projects.The role focuses on the definition and optimisation of the operating model for the content analytics service, continually driving improvement of technical procedures, resourcing and practices to ensure that roadmap is delivered on quality, time, budget, and to specification.Your role will primarily be to supervise the wellbeing of the overall roadmap and in doing so supporting the product management, software & data engineering, data science and project management teams to ensure that initiatives and projects are delivered on time and to specification. This will involve technical expertise with experience in the delivery of engineering and analytical projects, including scoping of new briefs, estimation of work, capturing technical business requirements and the production of technical specifications.To support your role you will manage engineers, data scientists and technical project managers, including assessing their workload and resourcing – onboarding additional team members when the budget & scope allows.It is important to note that the focus of this role is as managerial as technical. The Technical Delivery Manager must have a solid technical and operational experience to support their decision-making, as well as being assertive to onboard internal & external team members. The key focus of this role is to “Make it Happen … on time and pain free”YOUR RESPONSIBILITIES:Governance & Commercials

• Prepare and chair regular steering committees alongside the Product Manager
• Support RAPP’s commercial function in maintaining our forecasts
• Support our resourcing function to ensure appropriate forecasting of our internal and client roadmaps to ensure appropriate resource is available across software, data engineering and data science teams. Help identify where prioritisation calls need to be made.
• Continuously monitor roadmap progress and effort consumption (burn) to surface early any risk of over-utilization/cost.
• Oversee monitoring of infrastructure costs to ensure internal and client workstreams keeping within budget.

Delivery

• Work closely with key stakeholders and the Product Manager to collect and document functional and non-functional requirements from various stakeholders (clients, strategy, account, creative, customers, finance, analytics).
• Consult with engineering leads (data, software, devops, mlops, frontend, qa) and Data Science leads to turn these requirements into solutions (features, process automation, applications, complex campaign automations).
• Assist Product Owners in breaking down complex features into smaller component parts, easing the ability for others to execute these technical scopes/projects.
• Create a detailed backlog of cross-disciplinary tasks required to achieve the solution and desired outcomes, including effort by role, key dependencies, and sequencing, documented in a detailed scope and roadmap.
• Manage this roadmap through to successful development, implementation, deployment in production, in time and withing the budget and scope constraints.
• Assign active project tasks based on teams’ skillsets, bandwidth available and experience levels.
• Interface with Clients and business stakeholders to share progress regularly and surface risks, issues and mitigation plans.
• Monitor adoption & usage of features by customers post deployment and gather feedback for potential improvements.
• Embrace an AGILE methodology and own the key ceremonies (planning, review, retrospectives, etc)
• Carry out effective release planning with the Product Manager and leads.
• Become the delivery SME for the content analytics service, supporting and mentoring the technical project management team.

Standardisation

• Create and optimise standardised operational processes across the team across definition, scoping, delivery and deployment.
• Ensure best practice documentation.
• Create a standardised operating model for delivering the content analytics services across our clients.

Requirements:

• 10+ years of technology experience, with 5+ years working in Marketing Technology
• Strong experience in Technical/Functional design and Solutions Architecture
• Experience with working with data science methodologies and approaches
• Experience with delivery of strategic analytics project working with complex datasets.
• Experience with Software Development Lifecycle.
• Demonstrated experience leveraging project management software solutions to manage both waterfall and agile projects (Workfront, Atlassian, MS Project, Smartsheet or similar).
• Demonstrated experience of working with Marketing Technology solutions with a focus on data solutions.
• Experience working with Cloud Platforms AWS, Azure or GCP, and associated key concepts such as Cloud-First applications and Infrastructure as Code.
• Fully Client facing and willing to problem solve with the Clients, and internal teams.
• Capable of leading and running effective technical work-sessions with Clients.
• Solutions-oriented, Collaborative, and with great people skills.
• Detail oriented, organized, and with ability to meet deadlines while working several workstreams simultaneously.
• A self-driven individual with the capability and spirit to build/manage a team
• Preferably with a certification and experience with AGILE Scrum.

Our PurposeWe are the agency absolutely, utterly, fiercely focused on the individual. We use our data, technology, and creative smarts to make meaningful, connections with every single person a brand knows.As a guiding ethos, RAPP stands up for Individuality. So much so, that it’s in our agency value proposition. We’re committed to racial justice, equality and equity, representation, and unbiased opportunity – because we know that embracing diversity in all its facets helps us create our best work. Harnessing the experiences of all our Fiercely Individual people, and the differences among us, is the surest way to positively impact our business and network culture.We encourage people of all races, ethnicities, backgrounds, sexual orientations, gender identities, life stages and abilities to apply. RAPP is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process -or after you’ve joined us – please let us know.Our FamilyWe are a member of Omnicom’s Precision Marketing Group (OPMG) focused on digital and CRM marketing.

Expected salary

Location

London

Job date

Mon, 08 Jul 2024 04:02:14 GMT

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