Industrial Alliance Insurance
Job title:
Manager, Regional Office Admin Operations
Company
Industrial Alliance Insurance
Job description
DescriptionReporting to the National Director, Sales, Partnerships and Regional Operations, the Manager, Regional Office Admin Operations, is responsible for the management of three regional office teams across Canada. These teams are responsible for the administration and day-to-day operations of policies managed out of our regional offices. Tasks include but are not limited to: mail and imaging, renewals, issuing policies, policy changes, premium calculations and premium processing, customer service, and works in close collaboration with our Account Executives, Regional Office Underwriting, and HQ teams.Your Day to Day
- Supervising, training, supporting and coordinating the daily workflow of staff across the three regional office teams.
- Develop and standardize processes to maximize efficiency and ensure that the teams provide a consistently high level of service.
- Working in close collaboration with the Regional Office Underwriting and HQ teams to support the Special Markets Account Executives across Canada throughout the sales and implementation process, as well as ongoing maintenance of existing policies.
- Ensure that high quality and timely administration service levels are provided to all regional office clients.
- Conduct regular meetings with staff to review workload and task specific issues, and provide guidance as required to address problems.
- Conduct staff performance appraisals and set objectives to develop staff and provide training as required.
- Provide ongoing coaching and development opportunities and work with staff to achieve professional goals and objectives.
What You Have
- 5+years in the insurance industry
- A minimum of 3-4 years of Supervisory experience
- Business degree or combined equivalent experience
- LOMA, CEBS or equivalent preferred•
- Ability to travel within Canada
Expected salary
Location
Vancouver, BC
Job date
Sun, 21 Jul 2024 05:55:12 GMT
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