Associate, Account Manager – Global Transaction Banking

Job title:

Associate, Account Manager – Global Transaction Banking

Company

Royal Bank of Canada

Job description

Job Summary Contrôler le soutien stratégique et quotidien relatif au service clientèle, à l’expansion des affaires et à l’établissement de relations. S’appuyer sur son expérience et un ensemble éprouvé de pratiques, de connaissances et d’aptitudes pour réaliser différentes affectations.Job DescriptionWhat is the opportunity?You will be responsible for the proactive management of GTB assigned client relationships, achieving retention and growth objectives by providing exceptional client service and successfully achieving cross-sell/up-sell of GTB products and referrals on other opportunities.You will be the main GTB contact for clients in the Low/Mid-Market segment but will work closely with RMs and VP’s for Coverage/Partner relationships.You will be responsible for retention of 100% of client base while growing GTB revenue.What will you do?Planning

• Responsible for developing and implementing a sales plan for assigned clients either independently or in collaboration with Team Leader/DRM/RM.

Relationship Building

• Identify, develop and actively maintain relationships with key client contacts.
• Proactively work at extending relationship contacts beyond the day-to-day touch points, being the escalation point for issues of impact to the client relationship.
• Ongoing information sharing with clients (e.g. industry updates, market changes, regulatory changes).
• Understand the depth/breadth of the client relationship across RBC enterprise to leverage opportunities to grow the business.

Sales & Sales Support

• Identify and support up sell and cross sell of RBC solutions that will enhance the profitability of both the client and the bank.
• Analyze, recommend and present pricing to DRM, MD, Account Management and/or Global Head, GTB, including communication to client.
• Handle credit activities as required – i.e., intra-day limits, coverage of overdrafts
• Handle escalations from Due Diligence/AMLC/Compliance – i.e. Sanctions queues, notice of infractions, analytics, refresh information

Networking

• Build credibility with service/internal partners
• Understand and embrace change in support of bank strategies and new initiatives with a commitment to enhance client fulfillment.
• Keep abreast of industry issues and trends impacting client and proactively share information with clients and colleagues.

Results Management

• Establish performance standards (SLS) for Coverage and High-end Mid-Market clients and co-ordinate formal service level reviews.
• Maintain current client account plan – i.e. organization charts, client product summary, contact information, issue logs, exceptions, projects, revenues
• Effectively manage action items from client visits/conference calls.
• Continuously work to enhance personal/team product knowledge.
• Manage internal expenses.

What you need to succeed?

• Formal qualification at Graduate or Post Graduate Level with a degree in finance, accounting, economics, or another relevant field.
• 3 to 5 years of prior experience in a client facing role with prroven experience in cash management products, wire payments, and services to corporate clients,
• Knowledge of SWIFT, BESS – an asset.
• Excellent communication skills, both written and oral.
• Strong relationship management, business, and financial services acumen
• Strong organizational and time management skills and the ability to work independently in a fast faced environment.

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills Business Oriented, Communication, Customer Relationship Management (CRM), Customer Service Management, Group Problem Solving, Interpersonal Relationship Management, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Team ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: CAPITAL MARKETSJob Type: RegularPay Type: SalariedPosted Date: 2024-07-31Application Deadline: 2024-08-15Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Fri, 02 Aug 2024 02:36:25 GMT

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