Senior Customer Service Advisors – Kitchen Services

Job title:

Senior Customer Service Advisors – Kitchen Services

Company

IKEA

Job description

Senior Customer Service Advisors – Kitchen Services“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”LocationPeterboroughEmployment typeFull Time PermanentDepartmentCustomer RelationsDeadline2024-09-09You already applied for this job.Candidate profile (title) Who you areCandidate profile (text) – Default language IKEA Contact Centre are looking to welcome Senior Customer Service Advisors within our Kitchen Services Team.As one of our Senior Customer Service Advisors, you’ll be a friendly voice and a helpful hand for our customers and kitchen installation partners. Whether it’s a call or an email, you’ll ensure every kitchen installation journey is smooth. Let’s resolve customer queries and provide an amazing customer service together!WHAT WE OFFER

• The Start Date of employment will be: 14th October 2024
• This role offers a starting salary of £24,643.00 per annum, based on competence & experience.
• 39 hours per week over 5 days out of 7 and working every 2nd weekend, working from the office 1 day per week located at the Peterborough Remote Customer Meeting Point (RCMP). Various shifts available between 07:00 – 20:15 hours.
• We can discuss flexibility to match your life and our business needs during the interview.

After completion of 3-6 months in office training co-workers have the opportunity to apply for hybrid co-worker – split between our IKEA Peterborough office and home (minimum 1 day per week in office).WORKING WITH US HAS ITS REWARDSOur co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family’s everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers
• Life Assurance of 3 times your pay, enhanced statutory pension contributions & interest free loans
• Childs First Day of School Leave
• Personal growth, learn a new language with Rosetta stone available to all IKEA employees and after 1 years service IKEA offers an interest free loan up to £1,500 to help you fund further education.

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310WHAT YOU’LL NEED TO HAVE

• Solid contact centre experience, good listening skills and a knack for resolving complaints that make every customer feel heard and valued is essential.
• Prior experience working in customer support within either a Kitchen, bathroom or bedroom installations role is preferred.
• Excellent communication skills and the ability to demonstrate empathy with a confident telephone manner.
• Self-motivation with a drive to find the right solutions for our customers.
• Resilience and the ability to remain calm under pressure.
• Confidence and experience using IT with strong attention to detail.
• Professionalism and an ability to work independently as part of a team-based structure. Willingness to learn, grow and work within a fast paced changing environment.
• Due to the location principles for this role all applicants must reside within 1 hour commutable distance from the Peterborough RCMP.

WHAT YOU’LL BE DOING DAY TO DAY

• Meeting Contact Centre standards, KPIs and service levels.
• Preventative Customer Resolution administration tasks.
• Support the customer installation journey from point of purchase until successful completion of their installation service.
• Manage service and product warranty claims to a successful resolution.
• Engaging in daily Microsoft teams chats with your peers in order to provide and receive support.
• Receiving ongoing coaching to enable you to meet and delight our customers.
• Working with Microsoft Office 365, Customer Resolution management system and delivery systems.

WE CARE FOR THE PEOPLEIt takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.Come see the wonderful workday where we create a better everyday life for the many!RECRUITMENT PROCESS INFORMATIONLet us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be required to complete a short video interview with pre-recorded questions.
• Shortlisted candidates will be invited by email to attend a face to face interview in unit or virtually.

We understand not everyone will be successful, but we promise to keep you informed either way.Final offers of employment are contingent upon clear results in mandatory background checks. Backgrounds checks must be completed by all successful candidates. This role requires: (Remove as required)Home Working Assessment for IKEA to agree and approve a safe and healthy working environment.For any advice or support, email Recruiter [email protected] and I will be happy to help!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Expected salary

£24643 per year

Location

Peterborough

Job date

Tue, 20 Aug 2024 02:46:38 GMT

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