M&S Bristol Transport Supervisor

Job title:

M&S Bristol Transport Supervisor

Company

Wincanton

Job description

Job Description:Key responsibilities:

• Provide leadership, direction, and support to the transport team, fostering a culture of accountability, collaboration, and continuous improvement. Set clear expectations, goals, and performance standards for team members and hold them accountable for achieving results.

• Manage a team of drivers, providing supervision, training, and performance management to ensure that drivers are competent, compliant, and motivated to perform their duties effectively. Conduct regular performance reviews, provide feedback, and address performance issues promptly and professionally.

• Manage the company’s fleet of vehicles, including maintenance, repair, and inspection schedules. Coordinate with maintenance providers and suppliers to ensure that vehicles are serviced, repaired, and maintained in accordance with manufacturer specifications and regulatory requirements.

• Ensure that customer service standards are met or exceeded by the transport team. Handle customer queries, complaints, and escalations in a timely and professional manner, demonstrating a customer-centric approach and a commitment to resolving issues to the customer’s satisfaction.

• Ensure compliance with all relevant laws, regulations, and industry standards governing transport operations, including driver hours, vehicle safety inspections. Implement safety policies, procedures, and training programs to promote a safe work environment and prevent accidents and injuries.

• Monitor and analyse key performance indicators (KPIs) and metrics related to transport operations, such as OTIF, fuel efficiency, and driver performance. Prepare reports, dashboards, and presentations for senior management, providing insights, trends, and recommendations for improving transport performance and efficiency.

• Identify potential risks, hazards, and vulnerabilities in operational processes and implement risk mitigation strategies and contingency plans. Proactively address safety concerns, compliance issues, and other operational risks to minimize disruptions and ensure business continuity.

• Resolve operational issues, challenges, and conflicts in a timely and effective manner. Analyse data, gather input from team members, and make informed decisions to address issues and drive continuous improvement.

• Set performance expectations and standards for the team and hold team members accountable for meeting goals and targets. Conduct performance evaluations, provide constructive feedback, and address performance issues or concerns promptly and professionally.

• Foster open communication and collaboration within the team and across departments. Coordinate with cross-functional teams, such as planning, customer service, warehousing, and finance, to ensure alignment of goals and objectives and facilitate smooth operations.

• Successfully complete tasks/ objectives as directed by your Line Manager.

Experience:

• Proven experience in transport management, with a track record of successfully leading teams and driving operational excellence.

• Strong leadership and management skills, with the ability to motivate, inspire, and develop teams to achieve goals and deliver results.

• Excellent organisational, analytical, and problem-solving abilities, with a focus on continuous improvement and innovation.

• Effective communication and interpersonal skills, with the ability to collaborate and build relationships with diverse stakeholders.

• Knowledge of industry best practices, regulatory requirements, and quality management systems relevant to operations management.

Key Skills:

• Ability to lead, motivate, and inspire a team of drivers, porters, and administrative staff to achieve departmental goals and objectives.

• Proficiency in managing transport operations, including vehicle dispatching, driver scheduling, and customer service, to ensure efficient and effective service delivery.

• Strong management skills to recruit, train, develop, and supervise transport personnel, including drivers, porters, and administrative staff.

• Strong customer service orientation with a commitment to meeting or exceeding customer expectations and delivering exceptional service in a timely and professional manner.

• Excellent verbal and written communication skills to effectively convey information, instructions, and feedback to team members, customers, and stakeholders.

• Commitment to promoting a safety-first culture and ensuring compliance with health and safety standards, policies, and procedures to minimize accidents, injuries, and risks in transport operations.

• Strong analytical and data interpretation skills to monitor and analyse transport metrics, key performance indicators (KPIs), and performance trends, and identify opportunities for improvement.

• Ability to adapt to changing priorities, operational conditions, and customer requirements, and to work effectively in a fast-paced and dynamic environment with shifting demands and deadlines.

These key skills and competencies are essential for success as a Transport Team Manager, enabling the effective management of transport operations, personnel, and resources to achieve business objectives and deliver value to customers and stakeholders.Flexibility in work hours may be required to accommodate operational needs and respond to emergencies or unplanned events outside of regular business hours.

Expected salary

Location

Bristol

Job date

Sun, 08 Sep 2024 07:51:59 GMT

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