Bilingual Insolvency Officer

Job title:

Bilingual Insolvency Officer

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.What will you do?

• Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
• Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
• Field calls from clients and industry professionals
• Complete risk reports and ensure a balance between customer service and business risk mindset
• Resolve issues related to the specific group, function and process

What do you need to succeed?Must-have

• 2+ years of collections experience
• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
• Ability to formulate intricate Risk Assessment Reports when required
• Proven negotiation, solution-finding and decision making skills
• Ability to take calls from clients, trustees and service partners in a call centre environment
• Strong understanding of the balance between customer service and business risk mindset
• Results driven, with a demonstrated ability to review, seek solutions and decisions
• Ability to work efficiently in a challenging environment
• Ability to work shifts within the hours of 8 am – 6 pm, Monday – Friday

Nice-to-have

• Knowledge of CAC’s, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
• Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
• Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

Job SkillsAdditional Job DetailsAddress: 7101 AV DU PARC:MONTRÉALCity: MONTRÉALCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2024-09-13Application Deadline: 2024-09-27Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Montreal, QC

Job date

Sun, 15 Sep 2024 01:43:44 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.