Patient Pathway Co-ordinator, EMPCC – Gynaecology

Job title:

Patient Pathway Co-ordinator, EMPCC – Gynaecology

Company

NHS

Job description

An exciting opportunity has arisen to join the Gynaecology Department as a Pathway Co-ordinator. The gynaecology referrals team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing a high quality service to patients and medical staff. You will be part of a team of coordinators who offer referral management services and you will need to have a flexible approach and a commitment to working as part of a team. To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires. Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.Main duties of the jobThe successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment.Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages, HISS and Medirota are essential.This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.About usOur new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.About the University Hospitals of Leicester NHS Trust:http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/Date posted17 September 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a yearContractPermanentWorking patternFull-timeReference number358-6598204-WOMJob locationsLeicester Royal InfirmaryInfirmary SquareLeicesterLE1 5WWJob descriptionJob responsibilitiesKEY TASKS AND RESPONSIBILITIESProvide support and guidance to patients, carers, relatives, company representatives and others making contact with the serviceTo ensure and deliver a patient pathway in accordance with local and national guidelines in relation to Referral toTreatment (RTT 18 weeks) requirements.To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual leave impact on clinic utilisation is managed in a timely manner.Use relevant CMG systems to manage patient data and the patient pathway.(Please refer to the job description/person specification for further details) Job descriptionJob responsibilitiesKEY TASKS AND RESPONSIBILITIESProvide support and guidance to patients, carers, relatives, company representatives and others making contact with the serviceTo ensure and deliver a patient pathway in accordance with local and national guidelines in relation to Referral toTreatment (RTT 18 weeks) requirements.To prospectively manage clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual leave impact on clinic utilisation is managed in a timely manner.Use relevant CMG systems to manage patient data and the patient pathway.(Please refer to the job description/person specification for further details)Person SpecificationTraining and QualificationsEssential

• 5 GCSE’s or more
• HISS

Desirable

• Medirota

ExperienceEssential

• At least one year’s admin experience
• NHS experience

Desirable

• Exposure to handling difficult situations eg with patients

Communication SkillsEssential

• Effective communication skills
• Team player
• Customer service skills

Planning and Organisation skillsEssential

• Able to prioritise workloads
• Able to organise own workload

Person SpecificationTraining and QualificationsEssential

• 5 GCSE’s or more
• HISS

Desirable

• Medirota

ExperienceEssential

• At least one year’s admin experience
• NHS experience

Desirable

• Exposure to handling difficult situations eg with patients

Communication SkillsEssential

• Effective communication skills
• Team player
• Customer service skills

Planning and Organisation skillsEssential

• Able to prioritise workloads
• Able to organise own workload

Expected salary

£24071 – 25674 per year

Location

Leicester

Job date

Mon, 23 Sep 2024 06:49:13 GMT

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