Outpatient Administrative Assistant

Job title:

Outpatient Administrative Assistant

Company

NHS

Job description

We are excited to announce that we are recruiting a Band 2 Outpatient Administrative Assistant on a 12 month fixed term contract. The successful candidate will be required to work as part of the clerical team during core working hours providing a high quality administration service to the Outpatient Service including:? Requesting, pulling and prepping outpatient notes? Managing Reception Desk for Outpatients Reception? Booking appointments for outpatient clinics? General administrative dutiesDuties are encompassed in the following job description. Flexibility is a requirement to assist in covering periods of annual/sick leave.Main duties of the job1. Ensure that all required case notes are:o Availableo Completeo up-to-dateo all test results are availableo tracking entries, where required, are completedTo be responsible for all Patient Centre procedures relating to the administration of Outpatient Serviceso making appointments as directed to ensure efficient use of clinic timeo cancelling and re-scheduling clinics and appointments, as requiredo ‘cashing up’ of appointments with appropriate outcomeso Identification and passing onto secretaries and Consultants information regarding Did Not Attend patients (DNAs)o Organising for the referral of patients for further tests or investigationso Set up any new or amend/alter any existing clinics and letter templates on instructionTo provide a reception service for the Outpatient ClinicsTo demonstrate good communication skills, welcoming patients and visitors on arrival, directing to the appropriate areas as applicable.Answer and deal with any queries either face-to-face or by telephone, liaising with Consultants, medical and administrative staff as and when necessary.Provide general clerical assistance as required.Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possibleAbout usMTW is a large acute hospital trust in the south-east of England.We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.Date posted25 September 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annum pro rataContractFixed termDuration12 monthsWorking patternFull-timeReference number359-6646808-FORDJob locationsFordcombe HospitalFordcombe RoadTunbridge WellsTN3 0RDJob descriptionJob responsibilitiesOnce your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is – GOV.UK (www.gov.uk)Interview Date: TBC Job descriptionJob responsibilitiesOnce your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children)At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is – GOV.UK (www.gov.uk)Interview Date: TBCPerson SpecificationQualificationsEssential

• Good standard of general education
• Keyboard skills

Desirable

• Formal qualification in keyboard skills
• Formal qualification relevant to role i.e. customer service

ExperienceEssential

• Some experience allied to the role e.g. customer service
• Experience of work requiring a methodical and organised approach

Desirable

• Experience of working within a hospital
• Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems
• Previous reception or allied experience

Knowledge/SkillsEssential

• Understanding of the requirements of the Outpatient Administrative Assistant role
• Knowledge of confidentiality
• Ability to pass on skills to others
• Appropriate awareness of related activities
• Decision making – knowing when to refer

Desirable

• Experience of a variety of IT packages
• Use of e-mail
• Other office systems knowledge
• Experience of databases

Person SpecificationQualificationsEssential

• Good standard of general education
• Keyboard skills

Desirable

• Formal qualification in keyboard skills
• Formal qualification relevant to role i.e. customer service

ExperienceEssential

• Some experience allied to the role e.g. customer service
• Experience of work requiring a methodical and organised approach

Desirable

• Experience of working within a hospital
• Experience of a variety of IT systems e.g. Word/Excel/hospital administration systems
• Previous reception or allied experience

Knowledge/SkillsEssential

• Understanding of the requirements of the Outpatient Administrative Assistant role
• Knowledge of confidentiality
• Ability to pass on skills to others
• Appropriate awareness of related activities
• Decision making – knowing when to refer

Desirable

• Experience of a variety of IT packages
• Use of e-mail
• Other office systems knowledge
• Experience of databases

Expected salary

£23615 per year

Location

Royal Tunbridge Wells, Kent

Job date

Tue, 01 Oct 2024 05:35:20 GMT

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