Just
Job title:
Customer Administrator
Company
Just
Job description
At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.Customer Administrators / New Business Processor – £23,300 plus career progression salary increases & bonusHours: 35 hours a weekLocation: Belfast CityAre you looking for a new and exciting career?We are looking for ambitious Administrators to join our HUB team, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group.Our New Business Processors / Administrators, process new business applications accurately and efficiently. This is a dual role where you will spend 50% on administration and 50% contacting customers over the phone, ensuring the customer completes their retirement journey through our service and that customers receive the right outcome every time. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.Salary: £23,300 plus career progression salary increases & discretionary bonusLocation: Belfast City. Office based then hybridThis is a full time, permanent position at 35 hour week, Monday – Friday 9am-5pm. Initially this is office based, however once probation is complete, the role is then offered on a hybrid model (3 days in the office)Who are HUB and Why Us?At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people’s homes, turning pension savings into an income for retirement and funding long-term care.We want to ensure all our people are supported to become subject matter experts within their chosen career field. We’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the businessWhat can we offer you?Career progression salary increases and discretionary bonus scheme – opportunity to raise salary up to £26k, based on role performance & personal attitudes at work28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.Amazing Pension Scheme – Employer starts at 7% and increases to 10% based on your contributionPrivate Medical Cover, Income Protection and Life AssuranceLearning and Development opportunities – including access to LinkedIn Learning.FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much moreMore About What You Will Be Doing:As a New Business Processor, you will ensure that new business applications are processed efficiently and accurately, whilst providing and maintaining excellent levels of customer service.You will take ownership and responsibility of your new business applications and customer enquiries, providing prompt and efficient response as well as ensuring that informative and accurate information on products and services we offer is providedA full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive way.Who do we look for:To be successful in this role, we seek people who are driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised, as well as the following:Experienced in both administration and customer interaction via telephone.Customer orientated and have the customer’s best interest at the heart of everything you doAble to work under pressure to achieve objectives within timescales, without compromising accuracy and qualityExtremely organised, with the ability to make intelligent decisions when faced with competing prioritiesExcellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levelsGCSE (or equivalent) educated as a minimum with Grades C or above in both English and MathsIf this sounds like your next opportunity with career progression, we want to hear from you!About UsWe’re a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly.How people work, save, and plan for the future is all changing. A new generation of retirees needs a new kind of retirement company. A company who will look for new ways of doing things – and will always put the customer first.That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement. And with you on our team, we’re going to make sure they get it.We’ve built our sustainability strategy around the United Nations Sustainable Development Goals (SDG) and have selected goals where we believe we can make the most difference. By aligning our activity with these global goals, we can make sure we play our part in addressing the wider issues facing the planet and leave a positive legacy to the world. You can read more about our sustainability strategy .Diversity, equity and inclusion are priorities for us. Having a diverse, talented workforce with colleagues of different backgrounds, world views and experiences is the right thing to do. It’s also the most effective way to succeed, innovate and better serve our customers now and in the future. We are committed to our targets on gender and ethnicity and run a number of successful mentoring and sponsorship programmes for our colleagues from diverse backgrounds. We have multiple active employee network groups which champion issues including gender, ethnicity, sexual orientation, disability and neurodiversity. You can read more about our DE&I strategy and commitments .What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly – each other. We look forward to welcoming you to the team soon.
Expected salary
£23300 per year
Location
Belfast
Job date
Thu, 18 Jul 2024 05:00:50 GMT
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