NHS
Job title:
Receptionist / Care Navigator
Company
NHS
Job description
Church Langley Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full or part-time basis for 37.5/20 hours per week across varying days.The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills.Main duties of the job
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About usWe are a medium sized practice with a high percentage of younger patients, and many families, based in Church Langley.Church Langley is a work in progress, we are striving to update technology available and modernise the way we work. A positive attitude and fresh ideas are very much welcome within the team as we believe in developing our own team just as passionately.If this sound like a place were you could bring some positive enjoyment to the diverse community, please get in touch.We offer a range of benefits including the NHS pension scheme, health service discounts and 28 days annual leave (FTE) with enhancements for long service and free parking.Date posted04 October 2024Pay schemeOtherSalaryDepending on experience dependent on experienceContractPermanentWorking patternFull-time, Part-timeReference number8249Job locationsMinton WayChurch LangleyHarlowEssexCM17 9TGJob descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us. Job descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us.Person SpecificationQualificationsEssential
- None
ExperienceEssential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Good customer service skills.
- Computer literate.
Desirable
- Previous medical or healthcare receptionist experience is desirable.
Person SpecificationQualificationsEssential
- None
ExperienceEssential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- Good customer service skills.
- Computer literate.
Desirable
- Previous medical or healthcare receptionist experience is desirable.
Expected salary
Location
Harlow, Essex
Job date
Sun, 06 Oct 2024 07:59:32 GMT
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