Financial Crime Telephone Support Advisor

Job title:

Financial Crime Telephone Support Advisor

Company

Coventry Building Society

Job description

Financial Crime have a brand new role and the opportunity to join them as a Telephone Support Advisor on a 12 month secondment.The role will be responsible for answering inbound Financial Crime calls, dealing with general enquiries and delivering a first point of contact resolution. Main responsibilities include helping and supporting internal stakeholders and members in relation to Fraud and Financial Crime, giving clear and accurate information in an empathetic, friendly and efficient way.The job holder will ensure all customers are identified and verified in line with the Society procedures and industry regulations then in a timely and accurate way manage and / or escalate the enquiry, ensuring process adherence and first time resolution.Supporting the ongoing education of Society stakeholders, including staff and members and recording any form of dissatisfaction/ FCA complaint on the complaints system are also key parts of the role.This role will operate on a shifted basis Monday to Friday 8am – 7.30pm and Saturday 9am – 2pm. After training is complete there will be 2 days in the office a week.Benefits include:

• 25 days holiday plus Bank Holidays
• Ability to buy and sell holiday allowance
• Annual pay review
• Personal pension
• Annual Success Share scheme
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• ‘My Lifestyle’ retail discounts
• Service recognition

About youFor this role you’ll already be in a customer service focused role with a good understanding of financial crime and the impact it has.Excellent communication skills with the confidence and empathy to talk to lots of different people will be important and you’ll already have some experience of dealing with more complex customers’ enquiries, in a careful and sensitive way.You’ll be a good team player with the ability to support and guide others as well as the confidence to make decisions in a timely manner.About usAs a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.LocationCoventry-Binley Business ParkCheck out our latest rolesNeed help?

• Cookie Preferences

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk). Coventry Building Society. Principal Office: Coventry House, Harry Weston Road, Binley, Coventry, West Midlands CV3 2TQ.

Expected salary

Location

Coventry

Job date

Tue, 22 Oct 2024 06:19:57 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.