Technical Writer (Confluence, Bank, French an asset)

Job title:

Technical Writer (Confluence, Bank, French an asset)

Company

Teamrecruiter.com

Job description

One of our major banking clients is looking for a Technical Writer (Confluence, Bank, French an asset)
Duration: 1 year contract with potential for extension or permanent
Location: Toronto, ON – Hybrid
Working hours: 37.5 hours per week
LOB: Treasury Payment ServicesROLE MANDATE:
The candidate will write, publish, and maintain operating procedures for the TPS Sales Team, and the TPS product organization. The candidate will ensure solutions are written in a clear, concise and consistent manner to provide information that increases knowledge of processes and procedures and will help manage established procedures within Confluence (procedures management system).ROLE RESPONSIBILITIES INCLUDE (but are not limited to):

• Provides procedure knowledge in order to support other team members, and acting as a go-to person for the team.
• Determines and documents procedure; educates business partners on requirements and format
• Maintains procedures within the Procedure system (Confluence)
• Understands content, assesses impacts, and engages stakeholders as required to ensure accuracy, consistency, and effectiveness of communication solutions.
• Collects required information for review and analysis.
• Analyzes content and assess impacts on existing policies and other communications initiatives. Information may be considered confidential and require appropriate handling.
• Translates complex information into high quality procedures documents
• Executes work to deliver timely, accurate, and efficient service of all communications and tasks.
• Performs change management functions related to procedural communications.
• Builds effective relationships with content issuers and subject matter experts to support business/groups in the delivery of documentation.
• Ensures alignment between stakeholders.
• Supports Policy and Procedure governance in collaboration with internal/external stakeholders.
• Focus is primarily on business/group within; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

MUST-HAVE SKILLS:

• A degree or post-graduate diploma with focus on communications, journalism, English, or related discipline is preferred.
• 3-5yrs of technical writing experience.
• Expert knowledge of standard office software
• Expert knowledge of the Confluence system
• Bilingual (English and French) is an asset.
• Experience with high complexity communications in banking with preference for Risk Management/Compliance experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Professionalism and business acumen
• Verbal & written communication skills – In-depth.
• Collaboration & team skills – In-depth.
• Analytical and problem-solving skills – In-depth.
• Influence skills – In-depth.
• Data driven decision making – In-depth

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Sunita.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com est un fournisseur de services de dotation et de recrutement auprès des entreprises Fortune 500 et des entreprises à croissance émergente en Amérique du Nord. Nos consultants et chargés de comptes travaillent en interne…

Expected salary

Location

Toronto, ON

Job date

Fri, 18 Oct 2024 22:07:20 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.