BMW
Job title:
Aftersales Manager
Company
BMW
Job description
Berry Thames Ditton BMW & MINI is looking for a Aftersales Manager.Your roleTo drive the standard in customer care and achieve agreed financial targets, through the effective management of the resources of the service team.You’ll be responsible for ensuring profit and volume targets are met and managing processes and systems in line with Company and Brand Dealer standards. You’ll demonstrate purpose, principles, and ambition in all dealings with colleagues, customers, and prospects.Key Responsibilities and Accountabilities:
- Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures
- Deliver exceptional customer service to a wide range of customers, by identifying, meeting, and exceeding their expectations.
- Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.
- Manage all opportunities to deliver value-added sales.
- Work with internal and external stakeholders to meet all customer service indices in line with our expectations.
- Maximise productivity and meet income targets.
- Identify new opportunities to innovate and improve all aspects of the business.
- Balance the complexities of resource allocation, including parts and labour.
- To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
- Closely monitor and control sales activity by reviewing performance with individuals and agreeing on action required to improve sales
Your profileThe successful candidate will maximise productivity and identify new opportunities to innovate and improve all aspects of the business. They will closely oversee sales activity by reviewing performance with the team and agree actions required to improve sales. Crucial to the role is enthusiasm, self-motivation and the ability to motivate and support others in a fast paced environment.
- At least 5 years of experience in the motor trade, ideally within an aftersales environment.
- A key collaborator
- Self-motivated, dedicated, and determined
- Enthusiastic, and can motivate and support others in a fast-paced environment
- Have a proven history of team leadership
- Full and Valid driving licence
Expected salary
Location
Thames Ditton, Surrey
Job date
Wed, 23 Oct 2024 07:51:22 GMT
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