Institutional Relations Specialist

Job title:

Institutional Relations Specialist

Company

CIEE

Job description

Position: Institutional Relations SpecialistReports to: Director, Strategic Partnerships / Director, Institutional RelationsDepartment: Institutional Relations, College EnrollmentLocation: U.S. based remote (see location requirements below)Who we are:CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package (only applicable for U.S. employees).CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:The Institutional Relations Specialist reports to a Director in the IR Team, and is responsible for the day-to-day sales functions of the Study Abroad business for each team. The Institutional Relations Specialist collaborates closely with the other members of the Institutional Relations team, Enrollment, Marketing, and Student Ambassadors, to plan and provide a best-in-class experience for institutions sending students on CIEE Study Abroad.What you’ll do:

• Work with institutions that make up the portfolio of Strategic or National partner schools
• Report to the Director, collaborating and assisting the sales team with the growth of institutions in either portfolio
• Responsibilities may include but are not limited to the following, and exact responsibilities at any time will be at the direction of the team Director:

• administrative management, sales enablement, on-campus support and engagement with students or partners, projects, and liaison with other CIEE departments.
• Speak with institutional partners regularly via phone and email to develop trust based relationships across the university/college with offices such as StudyAbroad, Student Affairs, Academic Advisors, and Career Services, as well as support and drive direct-to-student outreach via relevant student clubs/organizations in collaboration with CIEE student Ambassadors
• Through consultative engagement, work with the team and CIEE’s partners to understand their internationalization strategies
• Represent CIEE at Study Abroad Fairs, Pre-departure Orientations, and other campus events, including CIEE office hours (both virtual and in-person)
• Liaise with the billing and scholarship team to ensure timely payments of allCIEE invoices and any unique institutional billing arrangements
• Maintain SalesForce CRM in partnership with Managers of Institutional Relations
• Maintain detailed records of all activities related to institutions in a designated region and manage institutional profiles in CRM
• Support coordination and tracking of Individual Site Visits abroad
• Support logistics for Study Fairs- including but not limited to attendance, scheduling, RSVPs, deposits, training, shipping, and reporting
• Actively participates in training and skill development, including – but not limited to – relevant, regional conferences. Support special projects as needed

What you’ll bring:The ideal candidate will possess:

• Bachelor’s degree (or international equivalent)
• A minimum of 1 year of direct experience in admissions, study abroad, institutional relations, client/brand management, client services, student recruitment
• A familiarity with CIEE, its mission, and its programs
• Record of success in delivering innovative customer-centric experiences with measurable results
• Strong project management skills including managing multiple projects simultaneously
• Excellent communication skills – written, verbal, and presentation
• Extremely detail-oriented
• A proactive, collaborative, and organized working style
• Proven ability to work calmly and efficiently under pressure
• Ability to quickly adapt and adjust projects to new expectations and direction
• Deep curiosity; specifically, emerging study abroad & higher education trends and ability to integrate into client programs
• Proficiency in Salesforce, Polaris, and Microsoft Office applications including Word, PowerPoint, Excel, Teams
• Ability to work with data and data visualization tools
• Regular travel is required – as much as 15-18 weeks annually (30-40%)

Location Requirements:The position is available to candidates in the United States, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

Diversity Matters:CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.Due to federal regulations, a background check will be conducted as a condition of employment.

Expected salary

Location

USA

Job date

Sun, 20 Oct 2024 06:20:52 GMT

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