Repairs Administrator

Job title:

Repairs Administrator

Company

Peabody

Job description

Are you organised, customer-focused, and ready to make a real impact on property services? At Peabody, we’re looking for a Repairs Administrator to be a key support within our Repairs Team, playing an essential role in delivering high-quality property services to our residents. Reporting to the Senior Disrepair Coordinator, you’ll be part of our centralised support function, handling back-office administrative duties that support day-to-day repairs, disrepair, voids, and major maintenance works.A typical day might involve following up with residents on repair progress, ensuring smooth communication with third parties like contractors and solicitors, and actively supporting the operational teams by scheduling appointments, managing inboxes, and ensuring accurate and timely data entry.As a Repairs Administrator, you’ll be handling tasks that ensure our services provide excellent value and align with our core objectives. You’ll work collaboratively across teams and build strong connections with stakeholders and residents alike. A blend of office-based and remote working is available.Your role covers a wide range of responsibilities, from coordinating service enquiries to supporting the efficient completion of maintenance projects, all while actively helping residents in a way that’s true to Peabody’s commitment to outstanding customer care. If you’re a detail-oriented problem-solver who can meet tight deadlines and thrive in a fast-paced setting, we’d love to hear from you.To be successful in this role, you’re:

• committed to first-class customer service and able to communicate confidently with third parties, including solicitors, fee earners, legal executives, contractors, and other stakeholders
• experienced with in-depth investigative work and adept at managing competing priorities and tight deadlines under pressure
• knowledgeable about Housing Law, Acts, and policy regulations, with specific experience in the Housing Disrepair Protocol for England
• highly detail-oriented with strong administrative skills, and proficient in relevant IT systems, including Microsoft Excel
• capable of efficiently managing a caseload and delivering results in a fast-paced environment.

If you’re passionate about providing top-tier customer service, handling complex enquiries, and making a difference in the lives of our residents, apply today!Here just a few of the benefits for working at Peabody:30 days’ annual holiday plus bank holidaysTwo additional paid volunteering days each yearFlexible benefits scheme, including family friendly benefits and access to a discount portal4 x salary life assurance * Up to 10% pension contributionAre you ready to apply?PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.Interviews will take place week commencing 18th NovemberIf you need to ask us anything else at all, feel free to drop an email to [email protected] and one of our team will be in touch.Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Expected salary

£28000 per year

Location

Basildon, Essex

Job date

Sun, 27 Oct 2024 04:01:12 GMT

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