Program Support Specialist

Job title:

Program Support Specialist

Company

CIEE

Job description

Position: Program Support SpecialistReports to: Senior Manager, Operations and ComplianceDepartment: HS Inbound J1Location: U.S. based remote (see location requirements below)Who we are:

• CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package (only applicable for U.S. employees).CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:The CIEE High School USA team is seeking a Program Support Specialist, capable of mentoring a diverse team of independent contractors remotely. As a Program Support Specialist you will be responsible for providing operational support and mentorship to Local Coordinators (LCs) working with in-country high school exchange students. This involves supporting LCs as they navigate cultural adjustments, interpersonal and intercultural relationships, de-escalation strategies, and problem resolution. As well as, coaching Local Coordinators in managing relationships between students and Host Families, ensuring smooth communication and conflict resolution while overseeing essential tasks like placement paperwork, high school enrollment, and compliance with safety standards set by the U.S. Department of State. Additionally, the role acts as a liaison with Participant Services and is responsible for student moves. Within the team, you will also work directly with an assigned Regional Placement Manager, to collaboratively support the region’s placements. This crucial role directly supports program satisfaction and retention for Local Coordinators, host families and students.What you’ll do:

• Work alongside Regional Program Managers (RPMs) within assigned regions providing operational support to a team of Local Coordinators.
• Coach and mentor Local Coordinators in their supervision of in-country high school students including mediation between Host Families, Local Coordinators, and students.
• Monitors student safety and wellbeing in-line with the industry standards set forth by the US Department of State and acts as primary liaison with internal Participant Services Team.
• Responsible for coaching Local Coordinators to outreach for in-country moves.
• Work closely with the Operations team to manage the successful completion and flow of paperwork and compliance items.

What you’ll bring:The ideal candidate will possess:

• Bachelor’s degree (or international equivalent)
• Experience managing volunteers or independent contractors, preferably in a remote environment.
• Excellent organizational and time management skills with regular shifting priorities.
• Ability and willingness to remain flexible, shifting between projects based on the seasonality of the program, as directed by the supervisor.
• Meticulous attention to detail in a very fast-paced environment.
• Strong, professional, written, and verbal communication skills.
• Intercultural communication experience is a plus.
• Fast learner of new technology, systems, procedures, and policies.
• Computer skills including Microsoft Word, Excel, and Outlook are essential.
• A strong knowledge of Excel, Salesforce (CRM), and other IT skills helpful.
• Ability to travel domestically AND internationally, several times per year.

Location Requirements:The position is available to candidates in the United States, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

Diversity Matters:CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.Due to federal regulations, a background check will be conducted as a condition of employment.

Expected salary

Location

USA

Job date

Fri, 01 Nov 2024 07:04:36 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.