NHS
Job title:
Ward Aide – SCBU
Company
NHS
Job description
We are pleased to be able to offer an opportunity for a Ward Clerk to join our team on the Special Care Baby Unit. We are an 11 cot baby unit that is based next door to the Labour Ward. We strive to deliver safe and effective care to sick and preterm newborn babies. We are looking for an enthusiastic, motivated individual to join our team. The successful applicant will provide clerical and administrative support to the clinical team on the Special Care Baby Unit.Main duties of the jobTo assist the SCBU team with all necessary clerical duties. To ensure all orders are made using the Integra system. To use the Lorenzo system to ensure that all patients are admitted/transferred or discharged to and from SCBU. To help with cleaning and house keeping on SCBU if required.Ensure accurate data quality. Be responsible for maintaining confidentiality of information about patients and staff and Trust business in accordance with the Data Protection Act.To be the first point of contact for women and their families accessing theSCBU and demonstrating a welcoming demeanourin person and on the phone.To work independently, meet deadlines and have an ability to prioritisework according to differing demands from staff.To have a confident and committed working approach to all duties.To receive and relay oral messages, answer telephone queries/receiveand sort/distribute incoming mail as appropriate.To carry out any other duties commensurate with the post holders band,as agreed by their line manager.About usCome and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.Date posted31 October 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year pa pro rataContractPermanentWorking patternPart-timeReference number203-FH967Job locationsSpecial Care Baby Unit, Warwick HospitalLakin RoadWarwickCV345BWJob descriptionJob responsibilitiesMain DutiesAnswering any telephone enquiries in a polite and efficient mannerFiling results in patient filesOrdering patient files and notesEnsuring that all patients have up to date VTE formsMaintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit)Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.Requesting and obtaining patient records and x-raysBooking patient transport as requiredBooking and rescheduling patient appointments when requiredDirect admissions to the wardPhotocopying, scanning and faxing documents as requiredProvide clerical support to the Ward ManagerDeliver referrals to the relevant departmentsMake any relevant follow up appointments for patientsAssist with lunchtime serviceLog any maintenance work as when requiredDemonstrates own work duties to new startersService Improvement and AuditTo carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.To provide clerical support to the nursing staff on the ward for audits that they carry out.To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding departmentHousekeeping DutiesTo order stationary and general supplies to ensure the ward area is adequately coveredTo ensure the nursing station/ward clerk area are kept generally tidyCommunications and Working RelationshipsTo communicate with others in a polite and courteous manner at all timesThe post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the publicThe post holder should maintain patient confidentiality at all timesThe post holder will be expected to act in accordance with all Trust policies and procedures at all times Job descriptionJob responsibilitiesMain DutiesAnswering any telephone enquiries in a polite and efficient mannerFiling results in patient filesOrdering patient files and notesEnsuring that all patients have up to date VTE formsMaintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit)Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.Requesting and obtaining patient records and x-raysBooking patient transport as requiredBooking and rescheduling patient appointments when requiredDirect admissions to the wardPhotocopying, scanning and faxing documents as requiredProvide clerical support to the Ward ManagerDeliver referrals to the relevant departmentsMake any relevant follow up appointments for patientsAssist with lunchtime serviceLog any maintenance work as when requiredDemonstrates own work duties to new startersService Improvement and AuditTo carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.To provide clerical support to the nursing staff on the ward for audits that they carry out.To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding departmentHousekeeping DutiesTo order stationary and general supplies to ensure the ward area is adequately coveredTo ensure the nursing station/ward clerk area are kept generally tidyCommunications and Working RelationshipsTo communicate with others in a polite and courteous manner at all timesThe post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the publicThe post holder should maintain patient confidentiality at all timesThe post holder will be expected to act in accordance with all Trust policies and procedures at all timesPerson SpecificationQualificationsEssential
- Must have basic literacy and numeracy skills
- Can provide evidence of basic computer and keyboard skills
Desirable
- Must have knowledge of the patient admin system (Lorenzo)
- 4 GCSE’s or equivalent
- Level 2 NVQ or equivalent level qualification
ExperienceEssential
- Experience of customer service
Desirable
- Previous ward clerk experience
SkillsEssential
- Demonstrates an understanding of confidentiality
- Able to communicate clearly; both in writing and verbally.
- Demonstrates good interpersonal skills – able to work as a team
- Demonstrates an understanding of the importance of good-housekeeping in health care
- Demonstrates an understanding of the importance of quality in health care
- Able to organise own work plan
Person SpecificationQualificationsEssential
- Must have basic literacy and numeracy skills
- Can provide evidence of basic computer and keyboard skills
Desirable
- Must have knowledge of the patient admin system (Lorenzo)
- 4 GCSE’s or equivalent
- Level 2 NVQ or equivalent level qualification
ExperienceEssential
- Experience of customer service
Desirable
- Previous ward clerk experience
SkillsEssential
- Demonstrates an understanding of confidentiality
- Able to communicate clearly; both in writing and verbally.
- Demonstrates good interpersonal skills – able to work as a team
- Demonstrates an understanding of the importance of good-housekeeping in health care
- Demonstrates an understanding of the importance of quality in health care
- Able to organise own work plan
Expected salary
£23615 per year
Location
Warwick
Job date
Sat, 02 Nov 2024 08:22:02 GMT
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