Desjardins
Job title:
Operations Support Agent
Company
Desjardins
Job description
The incumbent performs operations-related tasks associated with the business centre’s product and service procedures. He or she also performs residual operations resulting from the activities assigned to various Desjardins Group entities (ex: CSP, CAL, etc). More specifically, you will be required to:Perform scanning and filing various electronic and physical records according to procedures, practices and rules.Perform a variety of operations and administrative support activities (e.g., address changes, account messages, cheque orders, bank confirmations, data compilation, document management, mailing preparation for notices of loan and line of credit reviews and mortgage renewals). Follow up with clients as needed.Enter, confirm, and save data in the system.Participate in liaison activities with various Desjardins Group entities (e.g., Shared Services Centre, Online Business Centre, AccèsD Client Contact Centre). Process the resulting transaction notices and operations and conduct follow-ups with members and clients according to procedure.Fulfil research requests by finding, structuring and producing information according to established procedures.Ensure compliance with all applicable deadlines and standards for quality in all tasks.Respect all policies, practices and standards in effect for conducting transactions and operations securely.What we offer*Competitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment
- Benefits apply based on eligibility criteria.
What you bring to the tableHigh school diplomas in a related fieldA minimum of two years of relevant experiencePlease note that other combinations of qualifications and relevant experience may be consideredKnowledge of French is requiredAbility to enter data in the systemsKnowledge of operational procedures related to financing and sales support activitiesKnowledge of service standards Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability#LI-OnsiteTrade Union Non-unionizedAt Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!Job Family Administration (FG)Unposting Date 2024-11-15
Expected salary
Location
Sainte-Marie, QC
Job date
Sat, 02 Nov 2024 02:57:08 GMT
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