Bilingual, Senior Representative, Collections

Job title:

Bilingual, Senior Representative, Collections

Company

Fairstone

Job description

EdenPark is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. Eden Park Inc. is a wholly-owned subsidiary of Fairstone Financial Inc., part of Fairstone Bank of Canada. Collectively, the Bank and its subsidiaries also provide credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages. Learn more at EdenParkCanada.com.What we offer

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Education: Tuition reimbursement program covering expenses up to $3,000 per year.
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

A regular day for you will include:

• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.

Must haves!

• You possess excellent verbal and written communication skills in French and English
• You thrive in a fast-paced, ever-changing environment.
• You have great conflict resolution skills and ability to make decisions independently.
• You remain calm while solving issues and have the patience to deescalate difficult situations.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.
• You have at least 3 years of working with high-risk accounts in the auto financing industry
• You can collaborate well with various teams and departments.

Extra- awesome to have!

• Post-secondary education in Business Administration
• You have demonstrated work experience with sub-prime consumers

Working condition

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30am-5:00pm, 9:30am-6:00pm, 12:30-9:00pm, and two Saturdays a month.

This role is now vacantWE ARE PROUD TO BE: Montreal’s Top Employers 2024 by Canada’s Top 100 Employers!Learn more:Follow us on LinkedIn:If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Time Type: Full timeJob Type: Permanent

Expected salary

Location

Canada

Job date

Fri, 15 Nov 2024 01:33:22 GMT

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